Wendy's Assistant Manager

Toot'n Totum • Amarillo, TX

1d

About The Position

The Assistant General Manager (AGM) manages the daily operations and staff of a Wendy’s restaurant. With support from the General Manager (GM) or District Manager (DM), the AGM leads, interviews, selects, directs, trains, and develops Shift Managers, Team Trainers, and Crew Members. The AGM works with the GM or DM to establish store priorities, develop and execute store plans, and implement action plans to improve store ratings.

The AGM appropriately uses the Customer Experience Playbook and emphasizes “Delight Every Customer.” The role also supports a People Excellence culture by developing crew members to maximize their contributions and future promotion opportunities through proper training and development using current systems and practices. The AGM uses ongoing systems to recruit, develop, and acknowledge store management and crew.

Requirements

• Be at least 18 years of age.
• Able to stand for prolonged periods, up to 8 hours.
• Able to multitask.
• Able to take and give direction.
• Work well in a team environment with a strong guest-orientation focus.
• Able to work days, evenings, weekends, and holidays.

Responsibilities

• Manage daily restaurant operations and staff.
• Lead, interview, select, direct, train, and develop Shift Managers, Team Trainers, and Crew Members, with support from the GM or DM.
• Work with the GM or DM to establish store priorities and develop and execute store plans.
• Implement action plans to improve store ratings.
• Use the Customer Experience Playbook and emphasize “Delight Every Customer.”
• Develop crew members to maximize their contributions and future promotion opportunities through training and development.
• Use ongoing systems to recruit, develop, and acknowledge store management and crew.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed