Assistant Manager

Dunkin' • Charlotte, NC

5d • Onsite

About The Position

The Restaurant Assistant Managers (RAM) is responsible for controlling the restaurant’s profitability, operations, and leading the team members to deliver great guest service. The RAM reports directly to the Restaurant General Manager (RGM), providing support with people development and ensuring daily execution of management routines. The RAM is expected to drive performance indicating metrics by directing the team members and Shift Leaders.

Requirements

• Must be at least eighteen (18) years of age
• High School Diploma or GED required
• 3 years of experience working in the quick service restaurant industry as a Team Member or Assistant Manager
• Some understanding of P&L interpretation and management to influence profitability
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Nice To Haves

• some college preferred

Responsibilities

• Manages inventory costs and maintains inventory by performing Daily, Weekly and Monthly inventory inspections
• Places and receives inventory truck orders
• Maintains and regularly monitors a list of all restaurant assets
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required
• Ensures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Motivates and directs team members to exceed guest expectations with accurate, fast and friendly service in a clean facility
• Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Ensures that restaurant upholds operational and brand standards
• Performs duties of Hourly Shift Coordinator when necessary

Benefits

• Competitive starting salary
• Career advancement opportunities
• Medical, Dental, Vision Insurance
• 401k Retirement Plan
• Paid vacations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED