Assistant Manager - Crossroads

Rochester Institute of Technology•Rochester, NY

3d•$62,353 - $64,000•Onsite

About The Position

RIT Dining serves thousands of students, faculty, and staff each day, creating meaningful moments across campus. As a university-owned operation, we’re committed to delivering personalized culinary experiences while providing valuable growth opportunities for both full-time employees and student workers. You’ll work alongside a diverse team, including students from many backgrounds—to create a welcoming, inclusive environment. Your contributions enhance the student experience as customers and support employees in building the teamwork, confidence, and real-world skills that drive long-term success.

Requirements

Associate's degree in related field
3 years of relevant experience
Equivalent combination of experience and education may be considered
Knowledge of food service production and service techniques and standards
Knowledge of food sanitation and safety standards and protocols
Knowledge of point-of-sale (POS) systems operation and management
Skill in time management, organization, and multi-tasking in high volume environments
Skill in identifying, evaluating, developing, and implementing solutions to resolve complex problems
Ability to plan, delegate, train, and coach the work of others
Candidates must be eligible to work in the United States.

Responsibilities

Manages the preparation, assembly, and service of various food and dining options in a professional manner.
Assists with steaming, frying, reheating, and garnishing food displays as needed.
Ensures food service stations are set up, stocked, and maintained.
Oversees sanitation of food service preparation facilities and equipment in compliance with applicable standards and protocols.
Inspects equipment to ensure proper working condition.
Supervises dining operations to maintain quality customer service.
Leads by example when greeting and welcoming students, faculty, staff, and other diners.
Promotes a warm and hospitable atmosphere.
Adheres to university values with every interaction.
Manages food and beverage sales.
Ensures cash management, including sales, cash drawers, and deposits is compliant with university procedures in the department point-of-sale (POS) system.
Collaborates with team members to manage inventories, order supplies, and manage budgets and revenue.
Trains and coaches team members.
Encourages and empowers staff to maintain positive attitudes, provide quality customer service, and uphold university values.
Other duties as assigned.