Assistant Manager - Mayo Clinic Store

Mayo Clinic • Rochester, MN

1d

About The Position

The Mayo Clinic Store Assistant Manager is responsible for the day-to-day operations of the retail medical supply store or supporting work centers. This individual oversees employees and job functions that include staffing (hiring and firing), coaching and employee development. Optimizes work center productivity, resolves service issues and develops and maintains policies and procedures. Responsible for maintaining excellent product selection, presentation standards and proper pricing. Works closely with or reports to the Mayo Clinic Store Revenue Cycle Manager to ensure proper product and claim billing and Medicare/Medicaid compliance. Maintains compliance with HIPPA and other third-party payer requirements. May perform special projects at the discretion of the Manager. Works with Management staff for all stores to ensure staff are adequately cross-trained and maintain competencies with processes, policies and procedures. The candidate must also possess strong customer service, interpersonal, and leadership skills. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma required.
• 2+ years of related experience required with a Bachelor’s degree.
• 4+ years of related experience required with a high school diploma.
• Must be customer service oriented.
• Possess strong skills in team building, communication, decision making, problem solving, goal setting and business sense.
• Valid driver's license if applicable.

Nice To Haves

• Bachelor's degree preferred.
• Knowledge of medical terminology.
• Exposure to durable medical equipment.
• HCPCS coding and billing preferred.
• Prior Lead or Supervisory experience a plus.

Responsibilities

• Oversee employees and job functions including staffing (hiring and firing), coaching and employee development.
• Optimize work center productivity.
• Resolve service issues.
• Develop and maintain policies and procedures.
• Maintain excellent product selection, presentation standards, and proper pricing.
• Ensure proper product and claim billing and Medicare/Medicaid compliance.
• Maintain compliance with HIPPA and other third-party payer requirements.
• Perform special projects at the discretion of the Manager.
• Ensure staff are adequately cross-trained and maintain competencies with processes, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED