Circa - Hotel - Assistant Manager

Circa Resort & Casino • Las Vegas, NV

2d • Onsite

About The Position

The Assistant Manager reports to the Hotel Manager and Hotel Director, dedicating themselves to ensuring customer satisfaction. This role involves determining management, production, and quality requirements through effective communication, attending company meetings, and maintaining a follow-up system for assigned projects. The Assistant Manager will counsel, guide, train, and instruct hotel staff, confer with sales/marketing to maximize occupancy, and manage day-to-day hotel functions including employee schedules. They will maintain efficient department procedures, oversee the front desk computer system, provide special recognition to frequent guests, and ensure communication and cooperation between shifts and departments through daily newsletters. Additionally, the Assistant Manager will handle employee and guest complaints promptly and courteously, and assist the Hotel Manager with operating forecasts and departmental reports.

Requirements

• Excellent communication skills (verbal and written) to effectively communicate with guests, team members, supervisors, and external organizations.
• Computer literate with MS Word, Outlook, and Excel.
• Outstanding interpersonal communication skills.
• Self-motivated and able to work under pressure to meet deadlines.
• Ability to see, speak clearly and listen carefully in order to communicate with hotel departments and external guests.
• Ability to withstand noisy and smoke-filled environments.
• Knowledgeable of all Company policies and procedures, including fire and safety regulations.
• Must be twenty one (21) years of age or older.
• Previous experience in most aspects of hotel operations is essential.
• Must be able to effectively communicate in English in both written and oral forms.

Nice To Haves

• AS400 is a plus.
• Previous Manager experienced preferred.
• Two (2) years of front office supervisory experience is preferred.

Responsibilities

• Counsels, guides, trains and instructs all employees working in the hotel area in their duties.
• Confers with the sales/marketing department to ensure that the highest room occupancy rates are achieved.
• Handles the critical day-to-day hotel functions, including employee schedules.
• Maintains effective and efficient department procedures and controls, and ensures that all departments with the hotel operations are scheduled properly for maximum coverage during peak hours.
• Oversees the front desk computer system and coordinates any necessary modifications.
• Shows special recognition of frequent guests.
• Maintains communication and cooperation with other shifts and departments to keep employees informed of all pertinent information, including sending out a daily newsletter to all employees.
• Handles complaints from employees and guests in a prompt courteous manner.
• Assists the Hotel Manager with operating forecasts and other required departmental reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED