Assistant Manager - Dental

Family Health Center of Marshfield•Chippewa Falls, WI

About The Position

The Assistant Manager - Dental supports departmental leadership in overseeing day-to-day operations and staff within the assigned area. The role is accountable for achieving established goals, applying sound judgment to assess and escalate issues, and ensuring high-quality performance in alignment with organizational standards. The Assistant Manager contributes to departmental and strategic initiatives, fosters a positive work environment, builds constructive relationships, and promotes operational excellence and collaborative leadership in support of the organization’s mission and vision. The position directly supervises clinical operations and associated staff, coordinates clinical staffing and schedules, supports regulatory compliance, and assists with departmental financial and operational management. It may also perform clinical or technical duties within the scope of the employee’s practice or licensure, as required by departmental needs.

Requirements

High school diploma or equivalent, plus at least five years of experience in the role’s technical function as a dental assistant or hygienist, including at least two years in a leadership position demonstrating effective leadership and team-building capabilities; or an associate’s degree in Business, Management, or a related technical field, plus at least three years of technical-function experience and at least one year in a leadership position; or a bachelor’s degree in Business, Management, or a related technical field, plus at least one year of technical-function experience and at least one year in a leadership position.
Basic Life Support (BLS) certification required within three months of hire.
Valid Wisconsin Driver’s License and an acceptable motor vehicle record, per FHC guidelines.

Nice To Haves

Certified Dental Assistant (DANB) certification.
Registered Dental Hygienist credential.

Responsibilities

Resolve customer and staff conflicts promptly and effectively, escalating concerns to departmental leadership when appropriate.
Analyze workflows and processes, and communicate and promote best practices to support consistency and operational efficiency.
Set clear performance expectations, collaborate with staff on goals aligned with organizational initiatives, and support timely, effective outcomes.
Maintain working relationships with internal teams, organizational and departmental leaders, and key stakeholders.
Oversee compliance with applicable regulatory standards in the assigned area.
Directly supervise clinical operations and associated staff to support consistency and efficiency.
Manage clinical staff schedules and staffing levels to meet patient care needs while adhering to budget guidelines.
Provide leadership, mentorship, coaching, and education to staff, fostering professional development and performance aligned with organizational standards.
Support departmental leadership in developing, implementing, and executing strategic goals aligned with the organization’s mission and vision.
Assist with disciplinary processes and staff performance appraisals.
Develop, revise, and communicate policies and procedures to maintain compliance with organizational and regulatory requirements.
Serve as a technical resource to staff, providing expertise and education to support competency and quality.
Assist in managing departmental expenses, supply inventory, and ordering to meet financial goals and productivity outcomes.
Assist with equipment function and repair or replacement.
Perform clinical or technical job functions within the scope of practice or licensure, as required by departmental needs.
Adhere to scheduled work hours and maintain regular, reliable attendance.
Perform other duties as assigned.