Assistant Service Manager - Waterbury CT

VIP Auto•Waterbury, CT

15h•Onsite

About The Position

The Assistant Manager supports the Service Manager in delivering VIP’s mission to earn automotive customers for life by helping ensure customers receive a different and better experience. As the second in charge at the location, the Assistant Manager leads the team when the Service Manager is not working, promotes effective communication and teamwork, and supports safe, compliant operations and high-performance results through execution of VIP programs and standards. The role serves customers by consulting with them, building relationships, and explaining vehicle conditions based on mileage and multi-point inspection results. The Assistant Manager helps train and develop associates, supports daily operations and work-order dispatch, maintains the facility and equipment, and enforces the service Code of Ethics and applicable regulations. The position is hourly and non-exempt, with a standard schedule of five days and 40 hours per week.

Requirements

Two years of related experience in automotive service management.
Strong people-management and leadership skills, including motivational, supportive, assertive, and decisive conduct.
Excellent verbal and written communication skills.
Sound business judgment and ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant.
State Inspection License where applicable.
Ability to work the standard schedule of five days and 40 hours per week and all scheduled hours.
Ability to wear protective eyewear in the service area and protective back-support belts during strenuous lifting or force exertion.
Ability to meet the stated physical and vision demands of the position.

Nice To Haves

Completion of a two-year college or technical school program is recommended, or an equivalent combination of education and experience.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.

Responsibilities

Prioritize workplace safety, follow safety policies and training requirements, lock out unsafe equipment, and report unsafe conditions or actions.
Consult with customers, build relationships, and explain vehicle condition and recommended solutions using mileage, inspection results, and VIP processes.
Achieve better-than-average customer engagement as measured by the VIP Sales & Execution (SAX) score.
Learn and execute managerial activities assigned by the Service Manager and help lead the team in delivering a strong customer experience.
Support the Service Manager in developing the team, including ensuring associates complete required LMS and vendor training, obtain T.I.A. basic automotive service certification, and receive study materials for applicable ASE certifications.
Communicate with the team throughout the day, lead daily huddles and bi-monthly store meetings, and monitor email for customer appointments and communications.
Train, support, and deliver the 5 for 5 customer education process.
Control dispatching and assignment of work orders, using the first available qualified technician who can properly perform the work.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility and equipment in satisfactory condition and in compliance with security, safety, and environmental codes and ordinances.
Prepare the location, service desk, and equipment before opening; recover and secure the location and unclaimed customer vehicles at closing.
Maintain a clean service department and inspect the customer waiting area and parking lot for cleanliness before opening.
Enter facility and equipment issues into the appropriate database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to support compliance with service standards and company policies.
Serve as policy administrator at the assigned location when the Service Manager is not on site.
Support the Service Manager in achieving performance targets established by leadership and measured through daily, weekly, and monthly reports.
Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed.