Assistant Manager - Cleveland Rd South Bend - PT
About The Position
The Assistant Manager helps ensure the smooth operation of a fast-paced Goodwill retail store and presents a positive image of Goodwill to the community. The role supervises store personnel in the Store Manager’s absence and reports to the Store Manager, who evaluates performance annually. The Assistant Manager supports cashiering and customer service, workforce supervision and training, stock handling and store presentation, administrative operations, and store safety and security. The position may require covering employee schedules, opening and closing the store, working long days as necessary, filling in as a production supervisor, and working at other locations as needed. The role is part-time, day shift, and located at the Cleveland Road store in South Bend, Indiana.
Requirements
- High school education level.
- Must be well groomed and personable.
- Ability to read, write, and perform simple math functions.
- Ability to work well under pressure and exercise good judgment.
- Effective communication skills and ability to supervise personnel.
- Prior experience dealing with the public and ability to do so tactfully.
- Sales-oriented approach.
- Must have a telephone and a car.
- Must have a current driver’s license and insurance.
- Must be bondable.
- Ability to carry out organizational and departmental policies described in the Employee Handbook.
- Ability to work as a hands-on Assistant Manager.
- Ability to work a flexible schedule, open and close the store, and work long days as necessary.
- Must pass a drug screen before receiving store keys and submit to random drug testing thereafter.
- Limited criminal history check results must meet company standards.
- Good eyesight, speech, and hearing; physical stamina and moderate mobility; ability to lift, bend, and work on feet for at least four-hour periods.
- Ability to move filled boxes, barrels, and Z-racks weighing up to 50 pounds.
- Ability to work in a standard retail environment with significant dust and in a light industrial area.
- Forklift operation requires being at least 18 years old and certified.
Responsibilities
- Understand and support Goodwill’s mission of strengthening communities through education, training, and job placement.
- Perform cashiering accurately, including counting money, making change, ringing purchases, applying prices and discounts, and following payment procedures.
- Bag merchandise properly, alert management to altered tickets, communicate specials, and make promotional announcements using the paging system.
- Acknowledge and assist customers and contributors, refer customers to management when warranted, and ask paying customers whether they would like to Round Up.
- Watch for shoplifting, ticket switching, and unauthorized persons; help maintain a safe working and shopping environment.
- Assist the Store Manager with daily supervision of employees, assume necessary managerial functions in the Manager’s absence, and help train and develop employees and clients.
- Set a positive example, follow the dress code, and wear designated identification.
- Assist with donations, returns, stock transfers, price quotes, stock condition and placement checks, and maintaining store appearance and shop-ability.
- Complete and track the required textile audits and processed-rack counts using the appropriate paperwork.
- Administer company policies and procedures; assist with bank deposits, change replenishment, and bank-bag pickup; handle refunds and customer complaints; and maintain required store records.
- Use SharePoint and attend meetings as required.
- Assist with store security, merchandise protection, pilferage prevention, burglary prevention, and employee bag checks when employees leave the building.
- Help eliminate fire hazards and unsafe conditions, conduct emergency drills, and instruct workers in fire prevention and safety procedures.
- Fill in to cover schedules when other store employees are absent and perform other duties assigned by the supervisor.
- Open and close the store and work long days as necessary; fill in as production supervisor or at other locations when needed.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
