01605 Assistant Store Manager

Sally Beauty Holdings • Vancouver, WA

18h

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering exceptional customer experiences, overseeing store operations, and maintaining brand standards. The role supports daily planning and direction of associates, sales and KPI performance, customer loyalty, merchandising, and Omni-channel operations. The Assistant Manager trains and develops associates, recruits candidates, provides coaching and counseling, maintains positive associate relations, and ensures teams follow company policies and expectations. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead or support a team of associates to meet business objectives.
• Ability to communicate effectively with the team and management.
• Scheduling availability to meet the needs of the business.

Nice To Haves

• Minimum of 3 years of retail sales or customer service experience preferred.
• At least 1 year of prior management experience preferred.
• Cosmetology license desirable but not required.

Responsibilities

• Supervise and support the planning and direction of associates’ daily goals and activities to deliver excellent customer experiences, maximize sales and KPIs, and drive customer loyalty.
• Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
• Serve as the main point of contact for resolving customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop associates; recruit candidates and build networks of external applicants as needed.
• Identify associate strengths and development opportunities, coach or counsel effectively, and hold teams accountable to company policies and expectations.
• Resolve associate concerns, communicate relevant company information, maintain working relationships with Store Manager peers, and communicate consistently with the AM/DM.
• Foster an environment of diversity, inclusion, and belonging.
• Ensure company processes are executed through training, management, analysis, and continuous improvement, including digital and Omni-channel fulfillment strategies such as SFS, SDD, and BOPIS.
• Manage inventory ordering and shipment processing, payroll hours, and staffing schedules according to business needs.
• Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
• Maintain a safe store environment and enforce company policies and procedures.
• Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
• Use available reporting, tools, and technology; ensure compliance with HAZMAT training and execution.
• Perform all primary duties when the Store Manager is not present.

Benefits

• Generous product discount and free sample products.
• Education regarding company products.
• Opportunities for growth.
• Medical insurance with pharmacy benefits for full-time associates.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Six paid holidays.
• Three to four floating holidays, depending on years of service.
• Eighty to 160 hours of vacation each year, depending on years of service.
• Life insurance.
• Disability insurance.
• Associate advocacy benefits.
• Voluntary benefits, including accident insurance, identity theft protection, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED