Assistant Store Manager (Full-time) - Riverdale, GA

Hibbett•Riverdale, GA

10d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to accomplish store goals. The role requires knowledge of each product area or department and upholding the policies, procedures, and standards in the visual manual. The Assistant Manager is passionate about outstanding customer service and promoting merchandise, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager helps control company assets; supports personnel recruiting, training, and evaluation; guides employees and customers; monitors inventory, sales statistics, expenses, inventory movement, and customer trends; and helps ensure profitability, departmental standards, and quality customer service. The position also performs general administrative duties, promotes and sells merchandise and services, and protects company assets and financial information by following internal controls and reporting potential fraud risks. In the Store Manager’s absence, the Assistant Manager supervises employees. Supervisory duties include interviewing and training employees, planning and directing work, assigning responsibilities, and resolving problems in accordance with organizational policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including helping customers as they enter and assisting multiple customers during peak periods.
Promote and sell company services and merchandise.
Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and by informing management or appropriate officials of potential fraud risks.
Perform general administrative duties as needed and train in the Store Manager’s responsibilities.
When the Store Manager is absent, supervise employees, including interviewing and training, planning, assigning and directing work, and resolving problems.