Assistant Manager - Wake Forest, NC

Excel Fitness•Wake Forest, NC

5d•Onsite

About The Position

Helps manage a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices, and objectives. The Assistant Manager assists the General Manager (GM) in planning and implementing strategies to attract and retain members, maintaining a positive culture, and overseeing club operations and staff when the GM is unavailable. This role also involves managing the hiring process, training and developing team members, monitoring performance, and ensuring a clean and welcoming facility with excellent member service. Additional responsibilities may include supporting marketing efforts, managing inventory, and assisting with personal training department goals if applicable.

Requirements

Must be at least 18 years of age.
HS diploma or equivalent required.
CPR/AED certification required.
Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated the ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team oriented, motivated, and well organized.
Ability to think critically and evaluate solutions to problems proactively.
Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

Assist GM in planning and implementing strategies to attract and keep members based on Excel Core Values while maintaining a positive culture.
Accountable for the hiring process, from selecting candidates, interviewing process, and ensuring onboarding documentation is filled out to standards.
Train and develop new team members.
Ensure all Team Players stay up to date on certifications and scheduled training requirements.
Counsel and Discipline team member performance.
Supervise, inspire, motivate, and coach staff to perform to their best abilities.
Support GM with monitoring KPI (Key Performance Indicators) goals and metrics for the club.
Support the GM to audit/approve all HRIS items, including but not limited to payroll items, timecards, bonus submissions, time off requests, team player onboard and offboarding tasks, and job requisition postings.
Support the GM to ensure a clean facility with a great atmosphere and world-class member service, including but not limited to: Perform daily club inspections, and assign cleaning or associated tasks along with re-inspecting said tasks.
Enter work orders into the Computer Maintenance Management System to ensure the facility and equipment are serviceable for members.
Hold Team Players accountable for meeting company standards, audit daily paperwork, and resolving day-to-day member issues.
Manage club inventory and communicate with GM and HQ on placing necessary orders.
Assist GM and back office with marketing and promotional activities for the club.
Work with GM and/or solely create club schedule and edit/verify payroll items (and associated commissions if applicable).
Make sure all Team Players adhere to company policies and guidelines and address any minor infractions.
Report all major infractions with GM and HR to formulate a plan to address them.
Audit club inventory and communicate with the General on recommendations for inventory orders.
Assist GM with conducting Team Player Assessments (TPAs) and competency evaluations.
Maintain availability while off shift to be a direct contact to help field operational questions and/or emergencies.
Required to be on call during company Peak Season/Sale Expirations when needed to support club needs.
Accountable for overseeing club operations and staff when the GM is off or unavailable.
Assist GM and represent our company at community events and other outreach activities.
Assist GM with conducting and leading regularly scheduled team meetings.
Assist the Personal Training Manager (PTM) in planning and implementing strategies to attract and keep members based on our Excel Core Values while maintaining a positive culture.
Support PTM with monitoring Key Performance Indicators (KPI) goals and metrics for the club.
Communicate with PTM to ensure all Personal Trainer (PT) certifications are current and help drive the performance of pe@pf and personal training sessions.
Support the PTM to audit/approve all HRIS items, including but not limited to payroll items, timecards, bonus submissions, time off requests, team player onboarding and offboarding tasks, and job requisition postings.
Assist the PTM to audit/approve all HRIS items for Personal Trainers, including but not limited to staying at the approved Service Hours, accurate PT session pay, timecards, commissions, bonuses, etc.
Work closely with the Regional Personal Training Manager (RPTM), Personal Training Revenue Manager (PTRM), and PTM to develop and track KPIs to actively monitor and push the health of the Personal Training department.