10691 Assistant Store Manager

Sally Beauty Holdings•Gastonia, NC

9h•Onsite

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The Assistant Manager helps develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. As part of their development, Assistant Managers support the Store Manager across these areas and take responsibility for all primary duties when the Store Manager is absent. The role supervises and supports associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty. It also involves training and developing the team, recruiting when needed, coaching associates, maintaining positive associate relations, and fostering diversity, inclusion, and belonging. The Assistant Manager helps ensure company processes are executed, including digital and omnichannel fulfillment. The role also supports inventory, payroll, scheduling, store opening and closing procedures, company assignments, safety, loss prevention, cash and inventory controls, and HAZMAT compliance. The position may require work in other stores from time to time. Physical requirements include extended periods of standing and walking, recurring bending, crouching, stooping, stretching, and reaching, as well as lifting moderately heavy items such as shipment or record boxes. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles; the work area is adequately lighted, heated, and ventilated.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
Some physical exertion, including extended standing and walking; recurring bending, crouching, stooping, stretching, and reaching; and lifting moderately heavy items.
May be required to work in other stores from time to time.

Nice To Haves

Minimum 3+ years of retail sales/customer service experience preferred.
At least 1+ year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to provide an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Support both in-store selling and omnichannel business; maintain brand standards for merchandising, planograms, marketing, back rooms, and dress code.
Resolve customer issues and concerns, analyze store trends, and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to achieve positive results and build strong teams.
Hold associates accountable to company policies and expectations; resolve associate concerns and keep the team informed of relevant company information.
Maintain positive associate relations, communicate consistently with Assistant Manager and District Manager, build relationships with Store Manager peers, and foster diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
Support inventory management, payroll planning, scheduling, and correct store opening and closing procedures.
Follow through accurately and on time with company directives, assignments, and projects.
Maintain a safe store environment and ensure policies and procedures are followed.
Protect company assets by ensuring inventory and cash control procedures are followed, including procedures for shrink, damages, and banking.
Use available reporting, tools, and technology; ensure HAZMAT training and execution compliance.
Perform all primary duties when the Store Manager is not present.