Assistant Store Manager Gresham 8727

CosmoProf•Gresham, OR

8d•Onsite

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The Assistant Manager helps develop and execute strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role. The position supports daily sales and customer experience goals, associate training and development, store operations and digital fulfillment processes, and safety and loss-prevention requirements. The role may require working in other stores from time to time and involves physical activity such as standing, walking, bending, reaching, and lifting shipment or record boxes.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with team members and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise associates and support daily goals and activities that deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code; resolve customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, and coach associates; address performance opportunities; hold the team accountable to company policies and expectations; resolve associate concerns and communicate relevant company information.
Build strong working relationships with Store Manager peers and maintain consistent, timely communication with the AM/DM.
Foster a diverse, inclusive, and welcoming work environment.
Ensure company processes are executed through training, management, analysis, and continuous improvement, including digital fulfillment processes such as SFS, SDD, and BOPIS.
Support inventory management, shipment processing, payroll-hour management, and appropriate scheduling.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects in a timely and accurate manner.
Maintain a safe store environment and ensure safety policies and procedures are followed.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure HAZMAT training and procedures are followed.
Perform the Store Manager's primary duties when the Store Manager is not present.