Assistant Store Manager Gresham 8727

CosmoProf•Gresham, OR

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering positive customer experiences, overseeing store operations, and maintaining brand standards. The role helps develop and carry out plans to meet key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is not present, the Assistant Manager is responsible for the primary duties of the role. The position focuses on brand and customer experience, team development, store operations, and safety and loss prevention. The Assistant Manager supports daily sales and omnichannel activities, recruiting and developing associates, company processes and inventory controls, and compliance with safety, loss-prevention, and HAZMAT requirements.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver strong customer experiences, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel channels.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a main point of contact for resolving customer issues and concerns.
Analyze store trends and anticipate customer demands.
Engage, train, and develop associates; recruit candidates as needed and build external candidate networks.
Identify associate strengths and development opportunities and address them through coaching or counseling.
Hold associates accountable to company policies and expectations, resolve associate concerns, and keep associates informed of relevant company information.
Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
Foster diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement.
Support digital strategies and omnichannel fulfillment, including SFS, SDD, and BOPIS.
Manage inventory through ordering and shipment processing; manage payroll hours and schedules according to business needs.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
Maintain a safe store environment and ensure safety policies and procedures are followed.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.