About The Position

The Assistant Manager supports and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to achieve store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and delivers outstanding customer service. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and performs trained Store Manager responsibilities. The position also assists with personnel recruiting, training, and evaluation; guides employees and customers across departments; monitors inventory, sales statistics, and expenses; directs staff; and keeps the Store Manager informed about inventory movement and customer trends. The Assistant Manager helps protect company assets and financial information by supporting effective internal controls and reporting potential fraud risks.

Requirements

  • Experience working in a retail environment; footwear and athletic apparel experience is preferred.
  • 1–3 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to assist in managing a team and keep up with overall goals and profits.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

  • Retail experience in footwear and athletic apparel.

Responsibilities

  • Assist the Store Manager in controlling Hibbett I City Gear assets.
  • Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, scheduling, and other departmental and store responsibilities.
  • Assume responsibility for the entire store in the Store Manager’s absence.
  • Assist the Store Manager with personnel recruiting, training, and evaluation.
  • Provide knowledge and guidance to employees and customers across departments as needed.
  • Monitor inventory, sales statistics, and expenses to support profitability in all departments.
  • Direct staff to ensure departmental responsibilities and standards are completed.
  • Keep the Store Manager informed about inventory movement and customer trends.
  • Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
  • Promote and sell services and merchandise provided by Hibbett I City Gear.
  • Uphold company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
  • Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and informing management or appropriate officials of potential fraud risks.
  • Perform general administrative duties as needed and carry out trained Store Manager responsibilities.
  • In the Store Manager’s absence, supervise employees, including interviewing and training, planning and assigning work, directing work, and resolving problems.
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