Assistant Manager

Bagel Brands•Minnetonka, MN

13d•$17 - $28

About The Position

The Assistant General Manager (AGM) is a growth role intended to develop future leaders who think strategically about the store and broadly about the district and Caribou as a whole. Working in partnership with the General Manager, the AGM helps run the store and make an impact on its team and community. The position develops understanding of the business to the level of a General Manager over the course of a year. The AGM models Team Member and Shift Leader work, creates positive guest and team experiences, supports sales and service goals, and helps build an effective, motivated team. The role also includes store administration, cash handling, ordering and inventory, waste control, problem resolution, and learning to understand the store’s financial performance. The AGM is expected to take ownership of personal development, seek feedback, and bring Caribou’s purpose and values to daily interactions.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create positive, lasting connections with guests and teach the team to do the same.
Promote speed through effective deployment, in-the-moment problem solving, and team motivation.
Help achieve sales goals by connecting speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and a commitment to listening to understand.
Connect day-to-day behaviors with business outcomes while developing a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, connecting daily, weekly, and monthly work to business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste and inventory dates and rotation as needed.
Consider the success of the store across shifts, not only the current shift.
Identify root causes of problems and work toward sustainable change.
Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal growth and development, bring humility and curiosity, and seek feedback.
Lead with a broad view of the Caribou brand, evolving from a shift-level to store, district, and company perspective.
Champion the culture and purpose in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue store goals and create day-making experiences.