Assistant Store Manager (Full-time) - Monticello, AR

Hibbett•Monticello, AR

13d

About The Position

The Assistant Manager assists and consults with the Store Manager on store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and provides outstanding customer service. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the entire store and is trained in Store Manager responsibilities. The Assistant Manager supports asset control, personnel recruiting, training, and evaluation; helps plan and coordinate selling, restocking, merchandising, ordering, and scheduling; monitors inventory, sales statistics, and expenses; and keeps the Store Manager informed about inventory movement and customer trends. The role also directs staff to complete departmental responsibilities and standards, performs administrative duties as needed, and helps protect company assets and financial information by following internal controls and reporting potential fraud risks. The position includes supervising employees in the Store Manager’s absence, including interviewing and training employees, planning and assigning work, directing work, and resolving problems. The Assistant Manager is expected to deliver customer service consistent with the customer service manual, including assisting customers as they enter and helping multiple customers during busy periods, while promoting and selling the company’s services and merchandise and upholding company policies and standards.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide product and operational knowledge and guidance to employees and customers across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Perform general administrative duties as needed and train in Store Manager responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.