FULL TIME Assistant Manager - REGAL BISTRO $25 An Hour + Benefits!

Regal Theatres•Miami, FL

1d•Onsite

About The Position

The Assistant Manager will assist the Team in hiring hourly staff, providing on-the-job training, feedback, and coaching sessions. This role involves upholding and administering all Regal policies and brand standards, ensuring cash management policies and procedures are adhered to, and monitoring risk management related to the theatre, including employee/guest safety, loss prevention, and proper handling of food and alcohol. The Assistant Manager will attend and participate in meetings and training, assist the management team with company initiatives, and partner with other managers on projects, reports, scheduling, and analytics. Responsibilities include conducting daily pre-shift meetings, managing building opening and closing procedures, ensuring the accuracy of daily paperwork, and overseeing cash handling procedures. The role also involves managing and supervising the In-Seat Dining process and guest experience, complying with all food safety and Health Department rules, and promptly reporting accidents and incidents. Additionally, the Assistant Manager is responsible for training, developing, mentoring, and supervising employees, including servers, box office staff, food runners, and bartenders. They will maintain projection and sound technology, ensure facilities are cleaned and maintained, instruct employees on kitchen and bar maintenance, monitor theatre maintenance, and optimize profits through strict cost controls. This includes maintaining inventory controls for all supplies, ordering necessary items, controlling inventory shortages and spoilage, and conducting weekly inventories. The Assistant Manager is also responsible for daily theatre inspections, daily kitchen logs, ensuring consistent food and beverage preparation, and ensuring guest satisfaction by addressing guest relations and complaints. They must also comply with the dress code, maintain personal hygiene, and abide by laws regarding breaks and meal periods. Handling lost and found items, being SDS trained, obtaining a food handler's card and ServSafe Food Manager Certification, and reporting damages, maintenance issues, and suspicious activity are also key responsibilities. The role requires understanding the Regal Operations Manual and training materials on topics like sexual harassment and discrimination.

Requirements

High School Diploma or equivalent.
At least three months supervisory experience, or six months theatre experience with completion of Cast Certification Program, or a combination thereof, or, after showing potential leadership and/or management skills to theatre management, which is subject to VP approval.
Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate.
In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
2+ years of Management experience in hotel / theatre business.
Serfsave certified or equal certifications.
Alcohol certification is required.
Must be 21 years of age.
Possess good public speaking skills.
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others.
Fluent in English, Spanish is a plus.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems.
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions.
Take action beyond what is necessarily called for, and perform tasks with a minimal amount of supervision.
Perform under pressure and/or opposition.
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
Establish goals, budget time, and set priorities to achieve desired objectives.
Continually set a standard of professionalism for others to follow and install leadership traits in subordinate employees.
Directly supervises an unspecified number of employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, training, and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The noise level in the environment is moderate, but at times levels do increase.
While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee is regularly required to lift up to 60 lbs.
The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Experience in restaurant of VIP/luxury theatre concept is preferred.
Spanish is a plus.

Responsibilities

Assists the Team in hiring hourly staff; provides on-the-job training, feedback, and coaching sessions.
Upholding and administering all Regal policies and brand standards as outlined in the Regal Operations Manual and corporate directives.
Ensure all cash management policies and procedures are adhered to always.
Monitor risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and the proper handling, reporting, and investigating of accidents.
Attend and participate in the meetings and training.
Assists the management team with the implementation and follow-through on company initiatives.
Partner with the Assistant Managers, DGM, and the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes.
Conducts daily pre-shift Take One meetings and delivers team sales goals and current promotions.
It is a must to know building opening and closing procedure.
Insure of the correction of daily paperwork.
The responsibility of cash handling procedure.
Manages and supervises the In-Seat Dining process and guest experience.
Comply with all food safety rules, laws, protocols, and standards.
Adhere and maintain all Health Department rules and regulations.
Responsible for prompt reporting of accidents, incidents, and business interruptions per operating protocols.
Training, developing, mentoring, supervising, counseling of any employee.
Train staff in specific positions including server, box office, food runner, and bartender; cross-train as needed.
Properly administering all required paperwork and upholding all company policies.
Maintain projection and sound technology to ensure impeccable sight and sound experience for guests.
Ensure facilities are cleaned and maintained consistent with Regal standards every day.
Apply and instruct employees on kitchen and bar maintenance and sanitation program.
Ensure proper use of all equipment.
Monitor theatre maintenance including the interior, building and grounds where applicable by performing minor repairs notifying GM or AGM to obtain qualified personnel for larger maintenance projects.
Optimize profits by maintaining strict cost controls, including but not limited to payroll, cost of goods and other supplies required for daily operations.
Maintain strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs.
Order supplies, food, alcohol, and ingredients based on rapidly shifting demand to ensure no out-of-stock products.
Control inventory, shortages, and spoilage levels.
Conduct full weekly inventories.
Responsible for completion of daily theatre inspections and subsequent corrective actions if applicable.
Responsible for completion of daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution).
Ensure that all food and beverage items are consistently prepared and server per Regal’s recipes, portioning, cooking and serving standards.
Ensuring guest satisfaction – smile, greet, and thank all guests. Must take prompt, appropriate action to turn dissatisfied guests into repeat guests.
Responsible for guest relations including delivery of show times to all proper theatres.
Counting, depositing, and reconciling all receipts taken in during a business day. Receipts include cash, credit cards, coupons, gift cards, checks, discount tickets, and any other form of payment or accountability deemed applicable by Regal.
Respond personally to guest questions and complaints.
Knowledge and compliance of dress code.
Maintain excellent personal hygiene.
Abide by all federal and state laws regarding breaks and/or meal periods.
Ensure lost and found items are handled in accordance with Regal policy.
Must be SDS trained.
Obtain food handlers card where applicable.
Obtain ServSafe Food Manager Certification.
Report any and all damages or maintenance issues to management.
Report any and all suspicious activity, persons, or items to management immediately.
Reviewed and understand the Regal Operations Manual.
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.