Assistant Manager(06203) - 3920 S. Broadway

Domino's Franchise•Englewood, CO

12h

About The Position

The Assistant Manager is responsible for results across assigned Domino’s Pizza stores, including meeting food, labor, service, budget, and operating goals. The role oversees staffing and team-member training, store maintenance and equipment, implementation of new products and ideas, operational standards, safety and security, inventory, and accurate store records. The manager reviews profit and loss results monthly with a direct supervisor, completes store evaluations and raises as needed, and ensures assignments, reports, and paperwork are completed on time. The position also requires following and reinforcing Domino’s procedures for customer service, order accuracy, food preparation, delivery, store image, and safety. Stores are expected to meet or exceed minimum TIPS and Domino’s Pizza Standards and operate at a minimum four-star level. Self OERs are performed during the first week of each period, with appropriate corrections made. School lunches must be prepared and delivered according to the required standards.

Responsibilities

Be responsible for all results in assigned stores.
Ensure food, labor, and service goals are within goal and maintain store budgets.
Review P&L with the direct supervisor each month.
Ensure stores meet or exceed minimum TIPS and Domino’s Pizza Standards and operate at a minimum four-star level.
Ensure stores are staffed and all team members are trained.
Maintain repair and maintenance in all stores and ensure equipment is available, working, and used correctly.
Ensure new products and ideas are implemented seamlessly.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, and notify the D.O. with the required paperwork.
Follow through on assignments and ensure reports and paperwork are submitted promptly and are complete and accurate at store level.
Know product and operational standards and ensure safety and security procedures are followed.
Prepare and deliver school lunches within the standards required by the school.
Provide accurate, detailed accountability and ensure a paper trail exists.
Perform inventory checks at each store monthly.
Use and maintain systems checklists and visit books.
Answer phones and assist carryout customers politely, courteously, helpfully, and with knowledge of the menu.
Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Ensure pizza makers count pepperoni and ham on every order, regardless of the topping amount ordered.
Ensure pizzas are not cleared before they are ready to be placed in the oven and that pizza makers wash their hands before making products.
Ensure only proper product procedures are used.
Ensure drivers have $1 in coin change for every delivery and say “Let me get your change” on every order.
Ensure drivers have completed Safe Delivery CBT, keep vehicles neat, clean, and in positive image, and are not routed or checked in early from deliveries.
Ensure orders are repeated for accuracy and the customer’s name and address are confirmed.
Ensure employees do not carry more than $20, including personal money, while on the clock and do not carry pocket knives or weapons while working.
Work a minimum 50-hour week, with one day off and one on-call day.