Assistant Store Manager (Full-time) - Kissimmee (Gateway), FL

Hibbett•Kissimmee, FL

11d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches to accomplish store goals. The role requires knowledge of each product area or department and adherence to the standards in the visual manual. The Assistant Manager is passionate about outstanding customer service and promoting merchandise. In the Store Manager’s absence, the Assistant Manager assumes supervisory control and is trained in Store Manager responsibilities. The Assistant Manager helps oversee store assets, personnel, inventory, sales, expenses, and departmental responsibilities. The position supports recruiting, training, and evaluating personnel; provides guidance to employees and customers; maintains service quality; and performs general administrative duties. The role also promotes Hibbett I City Gear services and merchandise and protects company assets and financial information by following internal control procedures and reporting potential fraud risks.

Requirements

Experience working in a retail environment, preferably in footwear and athletic apparel.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

Assist the Store Manager in controlling Hibbett I City Gear assets.
Consult with the Store Manager on action plans for store and departmental responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with personnel recruiting, training, and evaluation.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Ensure quality customer service is maintained, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell Hibbett I City Gear services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and informing management or appropriate officials of potential fraud risks.
Perform general administrative duties and train in Store Manager responsibilities.
In the Store Manager’s absence, supervise employees by interviewing and training employees, planning and assigning work, directing work, and resolving problems in accordance with company policies and applicable laws.