Assistant Store Manager (Full-time) - Houston, TX

Hibbett•Houston, TX

13d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. This role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager is passionate about providing outstanding customer service and promoting store merchandise. In the Store Manager’s absence, the Assistant Manager assumes supervisory control and is trained in the Store Manager’s responsibilities. The position supports asset control, store planning, personnel activities, inventory awareness, profitability, and customer service. It also directs staff to complete departmental responsibilities and standards, communicates inventory movement and customer trends to the Store Manager, and performs general administrative duties as needed. The Assistant Manager protects company assets and financial information by supporting effective internal controls and reporting potential fraud risks. The Assistant Manager supervises employees when the Store Manager is absent. Supervisory duties include interviewing and training employees, planning and assigning work, directing employees, and resolving problems in accordance with company policies and applicable laws.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide employees and customers with product knowledge and guidance across departments.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide assistance to customers, including during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by supporting accurate and effective internal controls and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and assigning work, directing work, and resolving problems.