Assistant Manager

Planet Fitness•National City, CA

2d•Onsite

About The Position

At One World Fitness LLC (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience.” We Set the Tone” as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Currently with 33 locations across the East/West Coast and expected to double the number within the next 3-4 years. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.

Requirements

1-2 years of successful unit management experience
Driving top line revenue and the ability to hire train and build successful teams.
Excellent verbal and written communication skills.
Ability to utilize new techniques, ideas, and problem-solving skills.
Handling Difficult Situations
Possess honesty and personal integrity.
Enthusiastic, energetic, and personable.
Passionate and knowledgeable regarding the fitness industry.
Ambitious and driven. Able to lead and inspire a wide group of individuals.
Proven management experience
Deep knowledge of all the club’s job descriptions, Fitness BI, Data Trak, Operations, the company’s brand, and business model.
Proficient in Microsoft Office
Excellent time management, organizational and follow-up skills.
Proficient Delegating
Initiative and Innovative
Attention to detail.
Sales

Responsibilities

Oversight of an assigned location, consistently driving revenue, up keeping cosmetic appearance, establishing team culture and their overall operations to ensure a world class member experience.
Mentoring/coaching a team of Member Services Representatives in a positive, motivating manner with continuous assistance in operational, sales, training, and future development sectors.
Ensuring the club is fully staffed, trained, and cleared to operate from the Assistant Manager down to the Member Services Representatives.
Creating and establishing a welcoming/non-intimidating/safe atmosphere for members, prospect members, guests, and staff by keeping superior customer guidelines consistent daily.
Interviewing/Recruiting top talent to elevate overall club’s performance and contribute to company’s growth creating assets for future Management openings.
Maintaining team/own effective member sign up, cancellation, billing updates, past due accounts, transfers, upgrades/downgrades, info call and tour processes daily.
Communicating to General Manager equipment and cosmetic gym repairs in a timely manner.
Leading by example and demonstrating proficiency in all sectors of the job.
Consistent submission and accuracy in documentation pertaining to club operations, members, and staff, directed to H.R./Regional Manager.
Keeping up-to-date with any Planet Fitness Corporate training, Membership Promotions, and new policies.
Running daily reports to analyze club’s performance, identify any decline or room for improvement, and sales low performers.
Investing time working with the team to ensure their personal development in the organization; this includes coaching meeting/sessions, development plans, bench planning, keeping them accountable and retraining if necessary.
Driving revenue through memberships, tanning lotions, and retail sales.
Working cross functionally with the General Manager and Regional Manager to successfully apply all new updates, processes and OKR’s.
Maximizing member retention through ensuring high standards of customer experience and cleanliness, as well as education in utilization of all digital platforms, continual up keeping of exercise equipment and responsiveness to member needs and suggestions.
Keeping accurate inventory and submitting inventory when required.
Ensuring the cleanest clubs for our members by following on tasks, operational performance and successfully passing bi-weekly inspections by Regional Manager.
Ensuring team members are educated and actively coaching on policy, brand, and membership knowledge.
Addressing Listen360 daily member inquiries pertaining to club performance in a timely manner.
Attending Company Weekly/Monthly meetings for updates/training.