Assistant Manager(05504) - 7315 Six Forks Rd
About The Position
This role involves leading a team of delivery drivers and customer service representatives to ensure efficient and accurate order fulfillment. The Assistant Manager is responsible for maintaining appropriate staffing levels, managing end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. A key aspect of the role is fostering a sense of urgency in order processing, handling dispute resolution to ensure customer satisfaction and retention, and collecting payments from delivery drivers. The Assistant Manager also ensures delivery vehicles meet inspection standards, assists with delivery routing to optimize customer service and on-time delivery, and upholds Domino's standards for grooming, uniform, and appearance. Additionally, the role includes promoting pizza products, specials, and promotions.
Requirements
- Leadership skills to manage a team of delivery drivers and CSRs.
- Ability to maintain appropriate staffing levels.
- Proficiency in handling end-of-night financial procedures (bank deposits).
- Skills in product inventory management.
- Ability to ensure store readiness for opening.
- Capability to foster a sense of urgency in operations.
- Experience in dispute resolution and customer retention.
- Competence in collecting and processing financial transactions from drivers.
- Knowledge of vehicle inspection standards (mechanical and visual).
- Skills in delivery routing and logistics.
- Adherence to grooming, uniform, and appearance standards.
- Sales and promotion skills for pizza products and specials.
Responsibilities
- Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of the business at any point of the day.
- Responsible for end-of-the-night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Handle dispute resolution and ensure every unhappy customer is a returning customer.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
