CARWASH 7002 - ASSISTANT MANAGER

Gate Express Carwash•Jacksonville, FL

6d•Onsite

About The Position

The GATE Express Wash Assistant Manager ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Collaborates with the manager to develop and maintain a team who provide inside and outside wash services to guests in a safe, fast, and friendly manner. This includes overseeing the operation of the location and ensuring maximum sales through excellent service, expense control, and operating costs. Coach team members to improve performance and develop their skills. Monitors operations and assures compliance with all policies and procedures. Must ensure a high level of cleanliness and organization at the facility.

Requirements

Must be a minimum of 16 years old
Must successfully complete a pre-employment drug screening and background check
Must be able to work a flexible schedule including weekends, holidays, and split shifts
Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
Must be detail-oriented and have strong organizational skills
Must be able to operate a computer
Must be able to stand for extended periods of time
Must be able to lift, carry, and move up to 50 pounds
Must be able to bend, kneel, stoop, and reach (including overhead)
Must have adequate strength, balance, and coordination to perform essential functions
Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside

Nice To Haves

Knowledgeable of store merchandise

Responsibilities

Overseeing the operation of the location and ensuring maximum sales through excellent service, expense control, and operating costs.
Coaching team members to improve performance and develop their skills.
Monitoring operations and assuring compliance with all policies and procedures.
Ensuring a high level of cleanliness and organization at the facility.
Operating the Express Wash kiosk, credit card machines, and POS.
Efficiently and safely guiding vehicles through the car wash.
Continuously maintaining and repairing car wash equipment.
Performing preventative maintenance and minor repairs on car wash equipment.
Detailing vehicles.
Maintaining a high level of cleanliness and organization at the facility.
Attending all required training, safety courses, office and departmental meetings.
Reporting any safety hazards, following up that hazard has been corrected, and assisting with providing a safe work environment.
Safely and properly handling chemicals.
Becoming proficient on all appropriate equipment and safety features.
Maintaining and contributing to a positive and supportive team environment.
Coaching team members to improve performance and increase the number of tasks every team member can perform.
Ensuring the personnel’s uniforms are neat and clean in appearance.
Supervising operations and encouraging maximum sales through excellent service, expense control, and operating costs.
Performing bookkeeping procedures including shift check-off; daily station reporting and inspections; bank deposit preparation; and analyzing reports and transmitting daily reports and other pertinent data to the Corporate Office.
Ensuring compliance with all policies and procedures through regular meetings and training.
Continually evaluating and reacting to performance issues.
Following closing procedures.
Providing excellent customer service.
Expeditiously resolving issues involving guest inquiring, complaints, and compliments, as well as disgruntled employees and employee relations.
Facilitating fast vehicle processing by following the correct procedure for every vehicle through the car wash.
Ensuring completion of interior and exterior housekeeping during the assigned shift, including but not limited to: maintaining the appearance of landscaping, checking to see that all trashcans are emptied in the facility, and ensuring the cleanliness of all areas throughout the day.
Conducting daily preventative maintenance according to program schedule on days and shifts managed.
Conducting equipment repairs proactively and troubleshooting problems to resolve issues quickly.