Sr. Assistant Manager ($31.83 - $40.53)

Irvine Company•Irvine, CA

1d•$32 - $41•Onsite

About The Position

The Senior Assistant Manager oversees the day to day operations of the operating unit and leads a team. This role mentors and develops the resident services team, promptly handles resident escalations, resolves customer questions and concerns, and upholds customer service standards. Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaboration spirit and abundant opportunities.

Requirements

Proficiency in Google suite
Strong written and verbal communication skills
Travel between communities may be required daily.
Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Nice To Haves

Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.

Responsibilities

Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally.
Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
Oversees and ensures the timely completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
Executes administrative accounting processes for the operating unit.
Drives efficiency by adopting and maximizing the use of new and existing technologies.