Administrative Assistant - Assistant Sr.

American Electric Power•Muncie, IN

5d•Onsite

About The Position

The district Administrative Assistant-Assistant Sr. role is responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.). This role involves performing basic, routine administrative duties, following well-defined, standard procedures. Key functions include assisting with document processing, compiling special reports, requesting information from other areas, filing and retrieving information in both hard copy and electronic formats, answering telephones, taking messages, communicating via electronic mail, receiving and distributing mail, entering data using a keyboard, performing calculations, and operating a variety of electronic and mechanical office equipment. The role also emphasizes strong communication and interpersonal skills, customer focus, problem-solving, and initiative.

Requirements

High school or GED
Six-nine months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
Ability to organize data and processes.
Ability to communicate effectively, both orally and in writing.
Good analytical and problem-solving skills.
Demonstrated proficiency with computers and the use of office-oriented software products.
High school graduate or GED.
3-4 years of related experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.

Responsibilities

Perform basic, routine administrative duties, following well-defined, standard procedures.
Assist with document processing.
Assist in compiling special reports and request information from other areas.
Assist in filing and retrieval of information in both hard copy and electronic formats.
Answer telephone, take messages, and communicate via electronic mail as necessary.
Receive and distribute incoming and outgoing mail.
Use keyboard (computer/typewriter) to enter data, perform calculations and/or retrieve information.
Operate a wide variety of electronic and mechanical office equipment.
Listen to and understand written and verbal instruction.
Communicate effectively with co-workers and other employees and/or customers outside work area.
Answer phone calls clearly and with a friendly, helpful tone.
Record messages accurately with appropriate information.
Work effectively and productively with others.
Actively help others with assignments as necessary to maintain department productivity.
Answer customer questions but know when appropriate to refer questions or issues to others.
Actively learn the function of the department and each employee responsibility to assist customers more effectively.
Exhibit concern and sensitivity to others.
Apply basic education and training in job responsibilities and assignments.
Ask questions when unsure of how to handle an assignment and demonstrate ability and initiative to handle assignments beyond the basic, routine level.