Assistant Manager - Western Avenue - PT

GOODWILL INDUSTRIES GROUP•South Bend, IN

1d•$17 - $17•Onsite

About The Position

The Assistant Manager helps ensure the smooth operation of a fast-paced Goodwill retail store and presents a positive image of Goodwill to the community. The position supports the Store Manager and supervises store personnel in the Store Manager’s absence. The Store Manager evaluates performance annually. The role includes cashiering and customer service; assisting with staff supervision, training, and development; supporting donation, stock, and store-appearance procedures; handling administrative and clerical tasks; and helping maintain safety and security. The Assistant Manager may cover employee schedules, fill in as a production supervisor or at other locations, and perform other duties assigned by the supervisor.

Requirements

High school education level.
Ability to read, write, and perform simple math functions.
Well-groomed and personable, with effective communication skills and the ability to deal tactfully with the public.
Ability to work well under pressure and exercise good judgment.
Ability to supervise personnel and work as a hands-on Assistant Manager.
Sales-oriented.
Prior experience dealing with the public.
Must have a telephone and a car, a current driver’s license, and insurance.
Must be bondable.
Ability to follow organizational and departmental policies in the Employee Handbook.
Ability to work a flexible schedule, open and close the store, and work long days as necessary.
Must pass a drug screen before receiving store keys and submit to random drug testing thereafter.
Limited criminal history check must meet company standards.
Must be able to fill in as production supervisor or work at other locations as needed.
Must have good eyesight, speech, and hearing; physical stamina and moderate mobility; and the ability to lift, bend, and work on feet for periods of at least four hours.
Ability to move filled boxes, barrels, and Z-racks weighing up to 50 pounds.
Ability to work in a standard retail environment with significant dust and in a light industrial area.

Responsibilities

Understand and support Goodwill’s mission to strengthen communities through education, training, and job placement.
Accurately count money, make change, operate the register, apply pricing and payment procedures, bag merchandise, and communicate specials and promotions.
Acknowledge and assist customers and contributors, refer customers to management when appropriate, and ask paying customers whether they would like to Round Up.
Watch for shoplifting, ticket switching, and unauthorized people in restricted areas; alert management about altered tickets.
Assist the Store Manager with daily supervision of employees and assume necessary managerial functions when the Manager is absent.
Help train and develop store employees and clients, set a positive example, follow the dress code, and wear provided identification.
Assist with donations, returns, stock transfers, price quotes, stock condition and placement, and maintaining store appearance and shop-ability.
Complete and track textile audits and other processed-rack counts on the appropriate paperwork; help reduce internal theft and shoplifting.
Administer company policies and procedures; assist with bank deposits, replenishing change, and collecting bank bags; handle refunds and customer complaints; and maintain required store records.
Use SharePoint and attend meetings as required.
Help maintain premises and merchandise security, conduct employee bag checks when they leave the building, reduce pilferage and burglary, and address fire hazards and other unsafe conditions.
Assist with emergency drills and instruct workers in fire prevention and safety procedures.
Maintain a safe working and shopping environment and fill in for other store employees or at other locations as needed.
Perform other duties assigned by the supervisor.