Assistant Store Manager (Full-time) - Elizabeth City, NC

Hibbett•Elizabeth City, NC

5d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and provides outstanding customer service, assumes supervisory control when the Store Manager is absent, and is trained in Store Manager responsibilities. The Assistant Manager helps manage store assets, personnel, inventory, sales, expenses, and departmental activities. They support recruiting, training, and evaluating employees; guide employees and customers; direct staff; and keep the Store Manager informed about inventory movement and customer trends. The role also includes general administrative duties, selling merchandise and services, and following company policies and internal controls to protect company assets and financial information.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keeping up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide assistance to customers, including multiple customers during peak periods.
Promote and sell company services and merchandise.
Perform general administrative duties and train in Store Manager responsibilities.
Follow company policies, procedures, and standards in applicable manuals and communications.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks to management or appropriate officials.
Supervise employees in the Store Manager’s absence, including interviewing and training, planning and directing work, and resolving problems.