Assistant Manager - Easton

Rockys Ace Hardware•Easton, PA

2d•Onsite

About The Position

The Assistant Store Manager is responsible for overseeing daily retail operations, ensuring the highest standards of customer service, and directing assigned projects and responsibilities delegated by the Store Manager. This role involves opening and closing the store, maintaining safety and security, and understanding overall store policies, procedures, and goals. The Assistant Manager must be capable of fulfilling the Store Manager's duties when needed and will supervise store personnel to ensure optimal performance and excellent customer service. Responsibilities also include inventory management, general housekeeping, competitive shopping, participating in store meetings, overseeing inventory orders and receiving, achieving sales and productivity goals, maintaining store equipment, setting a positive example, developing promotions, merchandising displays, resolving customer issues, authorizing refunds, and processing price adjustments.

Requirements

Knowledge of overall store policies, procedures, and goals
Knowledge of management responsibilities
Ability to "fill in" as needed for the Store Manager
Ability to supervise in store personnel
Ability to maintain an accurate inventory
Ability to maintain general housekeeping
Ability to keep the store in a safe condition for Team members and Customers
Ability to shop the competition monthly
Ability to participate and sometimes lead monthly store meetings
Ability to oversee inventory order placement
Ability to oversee inventory receiving and store stocking
Ability to achieve sales and productivity goals
Ability to maintain gross margin at acceptable levels
Ability to maintain a safe working condition of store equipment and fixtures
Ability to set a positive example by following company procedures
Ability to develop promotions to increase store traffic
Ability to ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Ability to demonstrate Helpful customer service
Ability to resolve customer claims and complaints
Ability to authorize refunds consistent with company policy
Ability to work with the processing of weekly hot sheets and price adjustments
Ability to ensure store bin tagging is completed in a timely manner
Ability to attend and assist with mandatory monthly store meetings

Nice To Haves

Experience in retail operations
Experience in customer service
Experience in inventory management
Experience in staff supervision

Responsibilities

Open and close the store
Ensure safety and security
Understand overall store policies, procedures, and goals
Fulfill management responsibilities and "fill in" as needed for the Store Manager
Oversee tasks assigned and delegated to store team members
Train store personnel
Supervise store personnel to ensure optimum performance and customer service
Assist in maintaining accurate inventory
Perform general housekeeping and maintain a safe store condition
Shop the competition monthly
Participate in and sometimes lead monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals, including maintaining acceptable gross margin
Maintain a safe working condition of store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic
Ensure end-caps, cross merchandising, and feature displays are properly merchandised and maintained
Demonstrate customer service by greeting and assisting customers
Resolve customer claims and complaints in a timely, courteous, and discreet manner
Authorize refunds consistent with company policy
Work with the processing of weekly hot sheets and price adjustments, ensuring store bin tagging is completed
Attend and assist with mandatory monthly store meetings
Perform other responsibilities as assigned by the store manager