Assistant Manager - Easton

Rocky's Ace Hardware•Easton, PA

1d•Onsite

About The Position

The Assistant Store Manager is responsible for overseeing daily retail operations, ensuring the highest standards of customer service, and directing projects and responsibilities delegated by the Store Manager. This role involves supporting the Store Manager in various aspects of store operations and personnel management.

Requirements

Knowledge of overall store policies, procedures, and goals
Understanding of management responsibilities
Ability to "fill in" as needed for the Store Manager
Ability to supervise in-store personnel
Ability to maintain an accurate inventory
Ability to keep the store in a safe condition
Ability to shop the competition monthly
Ability to participate and sometimes lead monthly store meetings
Ability to oversee inventory order placement
Ability to oversee inventory receiving and store stocking
Ability to achieve sales and productivity goals
Ability to maintain gross margin at acceptable levels
Ability to maintain a safe working condition of store equipment and fixtures
Ability to set a positive example by following company procedures
Ability to develop promotions to increase store traffic
Ability to ensure end-caps, cross merchandising and feature displays are properly merchandised and maintained
Ability to demonstrate helpful customer service
Ability to resolve customer claims and complaints
Ability to authorize refunds consistent with company policy
Ability to work with the processing of weekly hot sheets and price adjustments
Ability to ensure store bin tagging is completed in a timely manner
Ability to attend and assist with mandatory monthly store meetings

Responsibilities

Open and close the store
Ensure safety and security as assigned
Understand and uphold overall store policies, procedures, and goals
Fulfill management responsibilities and act as a substitute for the Store Manager when needed
Oversee tasks assigned to store team members
Train store personnel
Supervise store personnel to ensure optimal performance and excellent customer service
Assist in maintaining accurate inventory
Perform general housekeeping and maintain a safe store environment for team members and customers
Conduct monthly competitor shopping
Participate in and sometimes lead monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals, including maintaining acceptable gross margin levels
Maintain safe working conditions for store equipment and fixtures
Set a positive example by adhering to company procedures
Develop promotions to increase store traffic
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained
Demonstrate helpful customer service by greeting and assisting customers on the sales floor
Resolve customer claims and complaints in a timely, courteous, and discreet manner
Authorize refunds in accordance with company policy
Process weekly hot sheets and price adjustments, ensuring timely completion of store bin tagging
Attend and assist with mandatory monthly store meetings
Perform other responsibilities as assigned by the store manager