Assistant Manager - Elm
About The Position
Mr. Magic Car Wash is seeking an Assistant General Manager for their Cortland, OH location. This is a full-time position offering competitive hourly pay plus commission. Mr. Magic emphasizes a people-centric culture, community impact, and innovation. As an Assistant Manager, you will play a vital role in delivering a world-class customer experience, supporting the Site Manager, overseeing daily operations, mentoring the team, driving membership sales, and stepping up as the leader when the Site Manager is off-site. This role is ideal for a high-energy, efficient, and skilled team leader with a passion for service and growth.
Requirements
- High School Diploma, GED, or equivalent
- 1+ years of team leader and/or supervisory/management experience
- 1+ years of customer-facing sales or sales management experience
- Valid State Driver's License and reliable transportation
- Open Availability, including weekends and holidays
- Physically able to stand, bend, walk, and lift at least 20lbs throughout your shift.
Responsibilities
- Assist the Site Manager in overseeing daily operations, including staff scheduling, customer service, equipment maintenance, inventory management, and financial performance.
- Supervise and coach a team of car wash attendants to ensure exceptional service, professionalism, and adherence to operational policies.
- Step in as the shift leader or acting manager when needed.
- Actively promote Mr. Magic’s membership programs, coach team members on effective sales techniques, and contribute to the achievement of sales goals.
- Participate in training and onboarding new team members; provide ongoing coaching and performance feedback to promote a culture of continuous improvement.
- Handle customer concerns with empathy and professionalism, ensuring every customer leaves with a clean, shiny car and a great experience.
- Monitor and maintain equipment; ensure compliance with health, safety, and environmental regulations; manage supplies and chemicals; and keep the site clean and well organized.
- Partner with the Site Manager and District Manager on site planning, promotional activities, and operational improvements.
- Analyze sales dashboards and operational metrics to inform decisions.
- All other duties as assigned by your supervisors.
Benefits
- Competitive pay: $16-$17/hr base + Monthly commission opportunity
- Comprehensive Benefits: Medical, Dental, Vision, Accident, Hospital, Life, 401(k) with Company Match
- Free Employee Wash Benefit
- Employee Recognition Programs
- Career Growth: Join a fast-growing company with advancement opportunities
- Supportive Culture: Work with a leadership team that values your input and empowers you to succeed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
