Assistant Manager, Warehouse

Lucas Museum of Narrative Art•Los Angeles, CA

22h•Onsite

About The Position

Reporting to the Manager, Warehouse, the Assistant Manager, Warehouse Operations oversees the daily execution of Inbound, Outbound, and eCommerce Fulfillment operations within a fast-paced retail distribution environment. This role leads supervisors and frontline associates to drive operational efficiency, maintain service standards, and ensure accurate and timely product flow across all warehouse functions. The Assistant Manager supports workforce planning, inventory accuracy, safety compliance, workflow optimization, and continuous improvement initiatives while fostering a collaborative, inclusive, and high-performing team culture.

Requirements

3–5 years of warehouse, distribution, retail operations, or fulfillment experience
2+ years of leadership or supervisory experience in a warehouse or logistics environment
Knowledge of warehouse management systems (WMS), inventory systems, and fulfillment operations
Strong leadership, organizational, and problem-solving skills
Knowledge of EHS, OSHA, and warehouse safety practices, including incident prevention, safe equipment use, and compliance with workplace safety standards
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills
Proficiency in Microsoft Office and operational reporting tools

Nice To Haves

Experience overseeing multiple operational functions or teams preferred
Forklift certification or ability to obtain certification preferred

Responsibilities

Oversee daily warehouse operations across Inbound, Outbound, and eCommerce Fulfillment functions
Supervise and support Inbound, Outbound, and eCommerce Fulfillment Supervisors and Warehouse Associates to ensure operational goals and service levels are achieved
Monitor workflow, labor allocation, and productivity across all warehouse functions
Ensure timely receiving, accurate order fulfillment, and on-time shipping performance
Support operational planning to manage fluctuating business demands, peak seasons, and staffing needs
Identify and implement process improvements to increase efficiency, accuracy, and productivity
Coach, mentor, and develop supervisors and frontline staff to support performance and professional growth
Foster a positive, inclusive, and collaborative work environment aligned with organizational values and Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) principles
Support recruitment, onboarding, training, and retention initiatives in partnership with People & Culture or HR teams
Conduct performance conversations, provide feedback, and support corrective action processes as needed
Promote accountability, teamwork, and operational excellence across all functions
Support inventory accuracy and operational integrity through partnership with Inventory Control teams
Monitor order accuracy, fulfillment quality, and customer service standards for both retail and eCommerce operations
Address operational escalations, shipping discrepancies, and workflow challenges in a timely manner
Ensure merchandise handling and storage standards are maintained
Maintain compliance with warehouse safety standards, OSHA regulations, and company policies
Promote a culture of workplace safety and operational accountability
Ensure proper use of warehouse equipment and adherence to operational procedures
Analyze operational metrics including productivity, fulfillment rates, receiving accuracy, and shipping performance
Prepare operational reports and communicate updates to warehouse leadership
Support budgeting, labor planning, and operational forecasting initiatives