Assistant Manager, VOC Reporting/Ops

Hyundai Motor Company • Fountain Valley, CA

2d • $75,400 - $104,000 • Onsite

About The Position

Support the development, delivery, and ongoing operations of Voice of the Customer (VOC) reporting, dashboards, and data products. This role focuses on creating accurate, timely, and user-friendly reporting that enables visibility into customer experience, product quality, and operational performance, supporting data-driven decision-making across the organization.

Requirements

• Bachelor’s degree in a quantitative field required.
• Five or more years of experience in data analytics, business intelligence, or data science.
• Proficiency in SQL and data visualization tools (Tableau / Power BI).
• Strong attention to detail and data accuracy.
• Ability to transform data into clear visual insights.
• Strong problem-solving skills.
• Effective communication skills for working with cross-functional teams.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Nice To Haves

• Master’s degree a plus (Data Science, Analytics, Engineering, etc.).
• Experience in automotive, customer care, VOC, or product quality analytics strongly preferred.
• Experience with survey/VOC data, warranty data, or dealer performance analytics highly desirable.
• Basic to intermediate Python or analytics tooling preferred.
• Familiarity with data preparation tools (Alteryx, MS Fabric, or similar).

Responsibilities

• Support development and enhancement of VOC dashboards across customer care, product quality, and dealer performance.
• Assist in maintaining KPI definitions and reporting frameworks.
• Develop and maintain dashboards using Tableau, Power BI, or similar tools.
• Support automated reporting and recurring reports.
• Translate VOC and operational data into clear visualizations.
• Support executive-ready reporting materials and summaries.
• Perform data validation, quality checks, testing, and verification of reporting outputs.
• Assist in integrating survey, call center, case, and goodwill data.
• Collaborate with data engineering and analytics teams.
• Support reporting cycles and stakeholder requests for data and analysis.
• Partner with Customer Care, Quality, Warranty, and Dealer teams.
• Gather requirements and align reporting outputs.
• Contribute to documentation, process improvements, and best practices.
• Share knowledge and support onboarding.
• Apply reporting standards and methodologies.
• Guide junior analysts, support projects, and ensure accurate, timely reporting.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level