Assistant Manager, Visitor Experience

The Isamu Noguchi Foundation and Garden Museum•New York, NY

12d•$55,000 - $57,000•Onsite

About The Position

The Department of Visitor Experience at The Isamu Noguchi Foundation and Garden Museum seeks a full-time Assistant Manager to assist in overseeing daily operations, membership sales, team building and training, and customer service. Reporting to the Manager of Visitor Experience, the Assistant Manager is an ambassador for the Museum and a mentor for the Visitor Services staff, working during the Museum’s operating hours and occasionally outside of those hours as necessary.

Requirements

At least 3 years’ experience in a public-facing hospitality / customer service position.
Ability to work collaboratively and deliver feedback to staff at all levels.
Exceptional written and verbal communication skills.
Strong computer skills including ability to learn new systems quickly.

Nice To Haves

Previous museum, gallery, or performing arts venue experience preferred.
Written and/or verbal fluency in Japanese, Spanish, Mandarin, or another language in addition to English is a strong advantage.

Responsibilities

With Manager, and in their absence: prepare rotation slips, assign posts, prepare Daily Sheet; lead morning huddles with Visitor Services and Security staff, open and close the Museum, oversee cash handling.
Ensure that staff provide excellent hospitality and customer service, addressing inquiries and resolving issues while creating a welcoming and supportive environment.
Propose, maintain and develop projects related to museum operations, customer service, staff morale, and workplace culture.
Lead membership sales and processing at Front Desk: keep track of membership sales; update staff regularly on monthly sales; train Gallery Attendants on membership levels and soft selling techniques.
Manage Front Desk materials and systems including, but not limited to, POS and peripherals, printed matter, coat check, lost and found, Gallery Attendant training materials, and first aid kit.
Have in-depth knowledge of the museum’s ticketing partners and programs and assist the public on these matters when necessary.
Answer incoming phone calls to the Museum and emails that come through [email protected] and [email protected].
Attend special events outside of normal office hours.
Facilitate opportunities for Education and Visitor Experience teams to share knowledge and experience.
Ensure cooperative operations between Gallery Attendants and Security Officers.
Cover Gallery Attendant posts as needed.
Assist with Education Programs, Group Tours and Group Visits, greeting participants, accepting payment, managing coat check, and assisting with crowd control.
Be the department’s point person for day of operations relating to special events.
Ensure that in-gallery signage and resources are up-to-date and communicate needs directly to the Communications department.
Use and maintain the Incident Reporting System.
Attend and, when necessary, lead Department and inter-Department meetings.