Assistant Manager, Vacation Sales Travel Team

Travel + Leisure Co.•Phoenix, AZ

4d•Onsite

About The Position

The Assistant Manager, Vacation Sales Travel Team supports the day-to-day leadership, performance management, and operational execution of a traveling field sales team that engages guests at outdoor venues, attractions, and special events. This role partners closely with the Manager, Marketing (On-Site) to drive sales performance, ensure compliance, coach team members, and maintain a high level of brand representation while actively participating in frontline sales activities.

Requirements

High School Diploma, GED, or equivalent
Excellent verbal and written communication skills; must always maintain a high level of professionalism
Ability to effectively coach, counsel and motivate direct reports
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)
Ability to efficiently multi-task
Ability to negotiate effectively
Ability to TO/Close for VSAs
Ability to recruit, train and develop employees
Ability to lead by example
Detail oriented and accurate
Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
Demonstrated problem solving ability
Maintain up to date knowledge on all company systems such as Mainframe, Journey, Workday
Two (2) years marketing/sales experience required, primarily in vacation ownership industry

Responsibilities

Support the Manager in overseeing daily field sales operations across assigned venues and events
Serve as a professional brand ambassador and sales leader for Travel and Leisure Vacations
Actively engage in face-to-face package sales, guest interaction, and vacation package promotion
Provide on-the-spot coaching, guidance, and feedback to Vacation Sales Agents
Assist with onboarding, training reinforcement, and performance development of new and existing agents
Ensure adherence to company policies, compliance standards, and regulatory requirements
Monitor individual and team performance against established production goals
Assist with workforce scheduling, break coverage, and event staffing logistics
Support setup, teardown, and overall presentation of sales booths and displays
Escalate guest concerns, operational issues, and compliance risks as needed
Responsible for travel arrangements for self and team members
Coach and motivate team members to achieve or exceed minimum performance goals (55%)
Participate in sales activities alongside agents during peak periods and special events (30%)
Assist with daily reporting, performance tracking, and administrative tasks (10%)
Attend required meetings, training, and performance reviews; maintain current knowledge of products, promotions, and marketing initiatives (5%)