Assistant Manager, Transportation Guest Services

Carnival Corporation•Fairbanks, AK

About The Position

The Assistant Manager of Guest Services provides day-to-day leadership and seasonal operational oversight for the Fairbanks Transportation Guest Services department. The role oversees guest services, transportation support, luggage operations, and other assigned functions. It requires independent judgment, problem-solving, multitasking, collaboration, and effective communication across departments. The Assistant Manager helps manage staff and guest-service activities, supervises service operations, and plans employee schedules around guest volumes, transportation schedules, and operational needs. The position supports teams working at the airport, third-party hotels, and luggage operations; monitors and reports over-the-counter sales; processes transactions; and serves as Manager on Duty during assigned periods. It also participates in seasonal employee recruitment and provides coaching, feedback, recognition, and performance management. The company emphasizes compliance, environmental protection, and the health, safety, and well-being of guests, local communities, and employees. Holland America Line and Princess are equal opportunity employers.

Requirements

High school diploma or equivalent certification required.
Professional-level guest-services knowledge, normally equivalent to completion of an associate degree; directly related work experience may be considered in lieu of the educational requirement.
Current, valid driver’s license with a clean driving record; a Motor Vehicle Report will be required.
At least two years of progressively responsible experience in transportation, hospitality, tourism, business administration, guest services, logistics, or a related operational field.
Must pass a pre-employment background check.
Must be eligible to work in the United States.
Proficiency in computer business applications, with working knowledge of Outlook, Excel, and Word.
Ability to prioritize work, manage time constraints, work in a team, organize tasks, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to maintain confidentiality.
Ability to communicate clearly, verbally and in writing, with employees at all levels, management, and customers.
Ability to communicate, coordinate, and collaborate across divisions and with multiple departments, management, and staff.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.

Responsibilities

Assist in managing guest-service staff and activities to meet guest satisfaction goals.
Supervise guest-service activities, including communication, luggage conveyance, sales, and guest satisfaction.
Develop and manage employee schedules based on anticipated guest volumes, transportation schedules, and operational requirements.
Support and manage employees working at the airport, third-party hotels, and luggage operations.
Apply knowledge of company products, policies, procedures, and customer service.
Monitor and track over-the-counter sales; recommend strategies to increase sales and customer satisfaction and implement approved plans.
Process financial transactions and reports for over-the-counter sales.
Perform Manager on Duty responsibilities, providing leadership and decision-making support across the operation during assigned periods.
Participate in recruiting, interviewing, hiring, onboarding, and training seasonal employees.
Provide ongoing coaching, feedback, recognition, and performance management to support employee development and accountability.