Assistant Manager, Transaction Operations

Baird & Warner•Chicago, IL

1d•Hybrid

About The Position

The Assistant Manager, Transaction Management Team serves as the primary support to the Manager and provides a critical leadership role within the transaction team. This position is both strategic and hands-on; responsible for daily production, team support, escalation management, and operational continuity. The Transactions Management Team is responsible for accurately closing thousands of residential sales transactions monthly. This role provides consistent service delivery and operational accuracy to ensure transactions are compliant and commissions are accurately and efficiently distributed. This role is ideal for a strong problem-solver who thrives in fast-paced environments, leads by example, has deep Real Estate transaction knowledge and experience, and balances leadership responsibilities with active production. Baird & Warner Real Estate has been named a Chicago Tribune Top Workplace ten times in a row. The company culture empowers employees to be independent, grow in their careers, do the right thing by their colleagues and community, and maintain a true work/life balance. The company's purpose is to make it easier for homebuyers and sellers to realize their real estate dreams.

Requirements

Strong experience in transaction operations, real estate operations, or a similar operational environment
Proven ability to manage escalations, complex scenarios, and high-volume workflows
Exceptional organizational, analytical, and problem-solving skills
Confident communicator with the ability to work across teams and leadership levels
Detail-oriented with a strong understanding of reconciliation, reporting, and process documentation
Demonstrated ability to lead while remaining hands-on and production-focused

Responsibilities

Serve as the Manager’s right hand person, assisting with daily operations and strategic initiatives as needed
Prioritize and continuously improve on customer experience operations and initiatives
Help plan and facilitate team meetings, trainings, and Power Hour (learning) sessions
Take ownership of training responsibilities for new and existing team members
Provide coverage for team members during absences and assist in office coverage when staffing gaps occur
Support team morale, accountability, and performance standards
Maintain active production pipeline of transaction validation and closing responsibilities while supporting team operations
Oversee complex or unique transaction scenarios, including advanced calculations and non-standard files
Handle transaction reopens and escalations
Serve as the primary escalation point for administrative issues, agent concerns, and problem resolution
Escalate issues to the Manager when appropriate, with clear recommendations
Create and maintain management reporting related to production, errors, and performance trends
Document new processes, updates, and procedural changes for storage in the shared drive
Oversee reconciliation of accounts and resolution of errors, ensuring accuracy and compliance
Assist with continuous improvement initiatives to streamline workflows and reduce errors
Step in to support the team during PTO, leaves, or unexpected vacancies
Assist with onboarding, transition support, or office stabilization when turnover occurs
Ensure operational consistency and service levels are maintained at all times