Assistant Manager - Student Property

Haverkamp Properties • Ames, IA

1d • Onsite

About The Position

Haverkamp Properties is a 30-year-old family business with the purpose of “Create Communities Where You Love to LIVE” and to “maximize property values.” The company is working towards a 10-Year Target of seventeen thousand six hundred units under management. This role requires leading, managing, and holding the team accountable. Responsibilities include supporting the leasing of vacant and renewed units through marketing, communication with residents, promotional events, and social media. The role also involves assisting with office administration, integrating operating functions like notices and delinquent accounts, managing the resident move-in/move-out experience, and providing 5-star customer service. Success in this role is tied to valuing clear processes in lead generation, lead conversion, and customer fulfillment. The company provides training and support, and team members contribute to overall success. Critical goals for this role include achieving and maintaining 98% occupancy, obtaining a 45% renewal retention rate, and effectively using revenue management for positive lease trade-outs. The company operates on EOS principles, meaning the leader provides clear directions, necessary tools, acts with the greater good in mind, delegates appropriately, understands the employee's role, sets clear expectations, communicates well, and conducts quarterly one-on-one meetings, recognizing performance.

Requirements

• Embrace Core Values: Service, Hard Work, Accountability, Results-Driven, Integrity
• Value clear processes
• Lead Generation
• Lead Conversion
• Customer Fulfillment

Responsibilities

• Lead, manage and hold your team accountable
• Support in the leasing of vacant units and renewing units; this includes marketing, communication with current and future residents, promotional or community events, social media postings, etc.
• Assist in office administration and help integrate all major operating functions such as letters and notices, delinquent accounts, legal filings, etc.
• Own all aspects of the resident’s move-in and move-out experience
• Provide 5-star customer service
• Help the team achieve and maintain an occupancy of 98%
• Obtain a renewal retention rate of 45%
• Effectively use revenue management to obtain positive lease trade outs on new and renewal leases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed