Assistant Manager, Store Sales

SSENSE•Montreal, QC

84d•Onsite

About The Position

Join our retail team as an Assistant Manager, Store Sales at our flagship boutique located in the heart of Montreal’s Old Port! SSENSE Montreal spans five floors, offering a curated selection of high-end products that blend iconic brands with emerging designers. Join a passionate team of 60 employees and help deliver an exceptional customer experience. As Assistant Manager, Store Sales, you will be responsible for maximizing sales productivity at SSENSE Montreal through our retail concept’s hybrid omnichannel, walk-in, and appointment-based models. You will coach teams to cultivate client relationships and contribute to seamless execution to uphold the SSENSE Montreal brand promise. Additionally, you will identify and resolve issues impacting the customer journey while mentoring your direct reports to continuously grow SSENSE Montreal’s retail operations.

Requirements

Minimum of 3 years of management experience in a high-volume, customer-facing retail environment.
Proven ability to lead, coach, and mentor employees to achieve their personal and professional goals.
Excellent knowledge of the brands carried at SSENSE, including artistic direction, brand history, and technical garment details.
Tech-savvy and comfortable with various platforms (Google Suite, inventory systems, POS, mobile apps, etc.).
Ability to lift heavy boxes (15 kg).
Flexible schedule, including weekends, mornings, and evenings, to meet the boutique's operational needs.

Nice To Haves

Ability to multitask and thrive in a fast-paced environment while maintaining an exceptionally high level of attention to detail and customer service.
Excellent written and oral communication skills in French. Proficiency in English is considered a major asset for providing quality service to our international clientele.
Customer-service oriented with strong problem-solving skills.
Exceptional interpersonal skills with a natural ability to build rapport with clients.

Responsibilities

Execute sales strategies that maximize performance across all channels (online, in-store, appointments) and ensure sales targets and KPIs are met.
Build and develop top-tier, customer-centric teams. Continuously evaluate staff performance, provide feedback to drive results, and resolve performance management issues in a timely manner.
Recruit, train, and develop a talent pipeline while establishing succession plans.
Lead and participate in client relationship development through database management, customer profiling, and engagement strategies that expand the clientele beyond local markets.
Support and take ownership of asset protection across all areas of risk management, including physical security, in-store cash controls, inventory management, and transaction accuracy.

Benefits

Extended health and dental benefits, including comprehensive mental health programs and coverage.
Parental top up program.
Generous employee discount on ssense.com.
Access to telemedicine and employee and family assistance program.
Savings and retirement plan matching contributions.
Gender Affirmation Coverage.
Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

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