Assistant Manager Spa & Wellness

Four Seasons•Denver, CO

4d•$73,000•Onsite

About The Position

The Assistant Manager, Spa & Wellness supports the Director of Spa & Wellness in overseeing the daily operations and development of the spa. This role ensures the spa delivers exceptional guest experiences aligned with Four Seasons' luxury standards while maintaining operational efficiency. The Assistant Manager of Spa & Wellness fosters team morale, implements innovative solutions, and supports financial management, promotions, and events to ensure the spa remains a leader in the wellness industry.

Requirements

Passion for the health and wellness industry and knowledge of industry trends, products, technology, and equipment.
Commitment to luxury guest experiences and a drive to improve all areas of guest journey.
Superior communication and interpersonal skills, with proficiency in English; additional languages are an asset.
Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment.
Proven ability to motivate, inspire, and develop individuals and teams.
Creativity and innovative thinking, with a proactive approach to problem-solving.
Knowledge of hotel and spa software systems, enhancing operational efficiency.
2-4 years of supervisory or management experience in a club or spa setting.
A degree in hospitality management, wellness, or a related field, or equivalent professional experience.

Responsibilities

Oversee all spa and salon areas, including Front Desk, Wellness & Fitness Facilities, Locker Rooms, Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring they meet Four Seasons’ standards.
Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and engineering to address any issues promptly.
Ensure the integration of spa operations with hotel services, aligning wellness trends and guest needs.
Manage administrative duties, including requisitions, purchases orders, inventory control, and cost effective usage of spa-related products, adhering to budgets.
Interview, train, and supervise spa employees, fostering a positive and motivated work environment.
Conduct performance evaluations, provide constructive feedback, and implement strategies to develop staff professionally.
Host regular staff meetings to share hotel updates, policies, and strategies for enhancing sales and Service.
Ensure exceptional guest experiences by upholding the spa’s luxury service standards and responding promptly to feedback.
Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs.
Represent the spa in external events and activities that align with its philosophy and enhance its visibility.
Create and implement innovative guest experience elements to ensure a memorable and industry leading guest journey.
Manage retail operations, including creating purchase orders, organizing inventories, and ensuring products align with guest preferences and spa themes.
Analyze sales trends and collaborate with the Manager of Spa & Wellness to identify opportunities for enhancing retail offerings.
Assist in forecasting, budgeting, and tracking labor and expenses to maintain financial efficiency.
Contributes to the planning and execution of PR events and internal and local promotions to drive guest engagement and revenue.
Ensure adherence to Four Seasons’ Category One and Two Work Rules and Standards of Conduct.
Participate in internal standards testing and support various departments to maintain operational excellence.
Promote safety awareness and maintain a hazard-free environment for both staff and guests.

Benefits

Competitive compensation and benefits package.
Medical, dental, and vision insurance
Paid Time Off and Holiday Pay
401k participation with company matching program
Discounted RTD Flex Pass
Complimentary shift meal prepared by the culinary team
Opportunities for professional growth within a globally recognized luxury brand.
Access to world-class training and development programs.
A collaborative and supportive work environment that values innovation and excellence.
Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
The chance to work in a diverse and inclusive culture, contributing to creating memorable guest Experiences