Assistant Manager, Safety & Security

Los Angeles Football Club•Los Angeles, CA

1d•Onsite

About The Position

The Assistant Manager, Safety and Security is responsible for reviewing and implementing a comprehensive customer and event safety program for BMO Stadium. This position is responsible for the day-to-day operation of the Safety and Security department to ensure all LAFC facilities are consistently providing the soundest and best customer service experience while maintaining industry best safety standards.

Requirements

Degree from an accredited College/University in Business Administration, Criminal Justice or related field, or equivalent experience in a similar role required.
Minimum of 2+ years of security experience or related role required, preferably in a sports and entertainment venue.
Previous experience managing staffing for major events (attendance over 20,000).
Ability to multitask and operate effectively in a dynamic working environment with frequent changes.
Must possess a professional demeanor at all times with the ability to handle public and/or difficult situations in a calm manner.
Ability to communicate effectively and efficiently both written and verbal.
Working knowledge of Google Workspace programs (Gmail, Sheets, Doc, etc.).
Ability to stand, walk, sit, use hands to handle, or feel, reach with hands and arms.
Ability to lift and/or move up to 50 pounds, unassisted.
Must possess a current California Guard Card or can acquire card immediately upon employment.
Flexible schedule with the ability to work nights, weekends, and holidays as required.

Nice To Haves

Working knowledge of ABI scheduling program is a plus.
Bilingual in Spanish is a plus.

Responsibilities

Implement and enforce all aspects of the Safety and Security department, including building operations and event security protocols, hiring practices, training and retention, shift schedules, daily venue activity schedule, video surveillance system, and incident report/documentation.
Serve as the secondary supervisory contact for LAFC full and part-time security officers and supervisors regarding performance, operations, and department needs, including supervising, motivating, and training.
Manage time and attendance tracking, scheduling, and adherence.
Ensure the department operates within the established budget parameters while seeking cost-effective solutions.
Develop and distribute staffing estimates and invoicing for all public and private events and execute accordingly.
Create and execute the facility’s command center operation plan for event and non-event days.
Assist in the development and implementation of written documentation pertaining to safety and security plans for events and daily facility operations.
Stay updated on changes to technology, laws, ordinances, rules, and procedures affecting the security industry to ensure compliance and the safety of staff, guests, and attendees.
Ensure initiatives and programs are consistent across the security and safety department to deliver the best customer service.
Respond to escalated issues or emergency situations appropriately and in a timely manner.
Partner with department heads to create a credential program for staff and coordinate electronic access control systems, including employee badge and key card systems.
Utilize and manage the on-site incident reporting system and storage of all after-action reports.
Assist the department head in the development and execution of an inventory, storage, and issuance program for key venue assets.
Serve as the department manager on duty for assigned events.
Perform other duties as assigned by the Supervisor.