Assistant Manager, Safety & Operations

GLIDE•San Francisco, CA

124d•$60,000 - $70,000

About The Position

The Assistant Manager, Safety & Operations oversees the daily management and administration of GLIDE’s community safety operations and supports the Community Safety and Operations Manager in meeting GLIDE’s mission, values, operations plan, and contract requirements. The role supervises, coaches, mentors, and leads the Safety Team, oversees the security of GLIDE’s assets, and facilitates client access to services. The Assistant Manager enforces departmental policies and procedures and recommends improvements. Approximately 85–90% of the position is spent providing direct, hands-on security, reception, navigation, and management, including filling in for staff when necessary. The position supervises an operational shift and helps optimize staffing for seven-day operations. Evening and/or weekend duties may sometimes be required. The role safeguards GLIDE assets, manages and documents deliveries and disposition of mail, packages, and donations, and leads conflict and crisis resolution using de-escalation and trauma-informed practices. It reviews safety reports and incidents to identify operational gaps, root causes, and opportunities for improvement. The Assistant Manager collaborates with Human Resources on policies, procedures, training, coaching, and progressive discipline, and maintains partnerships with GLIDE departments and neighborhood organizations. The role also supports event logistics, prepares staff schedules, reviews timesheets, and serves as lead in the Manager’s absence. GLIDE’s buildings are in San Francisco’s Tenderloin neighborhood and maintain an open-door policy for community members and clients, who frequently enter and leave the building.

Requirements

At least 3 years of direct supervisory experience managing the coordination of people, workflows, and resources.
Experience working in and with vulnerable and marginalized communities.
Strong people-management skills and ability to work collaboratively with staff with a range of lived experience.
Strong verbal and written communication, presentation, and conflict-resolution skills, including the ability to de-escalate sensitive situations with tact and diplomacy.
Ability to prioritize, coordinate, and organize administrative projects and processes.
Ability to balance multiple assignments, meet deadlines, and thrive in a complex environment.
Proficiency with Microsoft Office, especially intermediate Excel skills.
Basic math skills.
Ability to work on a computer and see details of objects at close range.
Ability to hear within normal range and communicate effectively in person, by telephone, or via Zoom.
Finger dexterity and ability to use standard office equipment.
Unassailable integrity and commitment to GLIDE’s mission of radical inclusivity through unconditional love.

Nice To Haves

Database experience.

Responsibilities

Enforce GLIDE’s operations and emergency response plans, ensuring required Safety Monitor roles are fulfilled and building and perimeter safety is maintained.
Provide hands-on security, reception, navigation, and management, filling in for staff when needed.
Supervise an operational shift and optimize staff scheduling for seven-day operational needs.
Track shift fulfillment, lost time, and building checks; provide weekly written feedback to staff.
Collaborate on hiring and staffing decisions and develop onboarding and training schedules for new team members.
Safeguard GLIDE assets, including mail, packages, and donations; ensure compliance with standard operating procedures and document deliveries, pickups, and disposition daily.
Model strong work ethic, operational integrity, attendance, professional communication, and a client-centric approach while coaching and guiding the Safety Team.
Lead conflict and crisis resolution using de-escalation and trauma-informed practices.
Collect and analyze daily safety monitor reports to support continuous improvement across safety and partner departments.
Maintain written feedback and documentation for coaching and progressive discipline; collaborate with Human Resources on policies, procedures, practices, and training.
Maintain partnerships with GLIDE departments and neighborhood organizations, including Free Meals, Community Ambassadors, Welcome Center, Bridges Home, and Neighborhood Block Groups.
Mediate and resolve conflicts involving staff, volunteers, visitors, neighborhood residents, and clients in a timely, professional, and trauma-informed manner.
Serve as backup liaison to the Withdrawal From/Return To Care Team, including conducting incident investigations, maintaining documentation, and meeting with clients about expectations for returning to services.
Document, report, and analyze incidents to identify root causes and implement preventative measures.
Identify operational gaps and improve departmental performance and support for Safety staff and GLIDE stakeholders.
Work with the Events Steering Workflow/Committee to plan and execute GLIDE event logistics and partner with the Safety & Surroundings Committee to co-host monthly gatherings.
Prepare weekly staff schedules, review timesheets for accuracy and timely submission, and escalate attendance, punctuality, or performance concerns to the Manager.
Serve as lead during the Manager’s absence.
Perform other duties as assigned.