Assistant Manager (Retail) - Common Threads

Building Hope in the City•Brook Park, OH

1d•Onsite

About The Position

The Assistant Manager is a key member of the store leadership team, responsible for supporting staff, training, merchandising and production while delivering exceptional customer service. This role requires a strong understanding of the missions of Common Threads and Building Hope in the City and plays a critical part in driving store success by fostering a positive team environment and leading by example.

Requirements

Passion for excellent internal and external customer service
Strong interpersonal skills; able to relate positively and effectively with staff, guests, donors, and volunteers
Expert at checkout and POS systems
Self-directed and self-motivated; able to work independently
Ability to effectively delegate and manage responsibilities
Strong communication skills, both written and verbal
Self-motivated with good time management skills
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google Workspace applications (Drive, Docs, Sheets); and team communication platforms, specifically Slack
Ability to commute to and from store location
Flexible availability, including some evenings and weekends
Able to stand on feet and work for several hours without sitting
Able to walk, twist, push, and lift at least 40 pounds
Ability to pass a background check
Authorized to work in the U.S. for any employer

Nice To Haves

Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning.
Sometimes working in an outdoor or warehouse environment for short periods is required.

Responsibilities

Accomplish management objectives through collaborative teamwork
Responsible for accomplishing the opening or closing checklist, including: Open and close the store reliably and on time, Perform Cash open and close procedures accurately, Help to ensure cleanliness and organization of sales floor in all areas, Follow ADA and Fire Code processes in relation to the sales floor, Assist with checkout and proper Point of Sale operations (PoS)
Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff members
Be a communication liaison regarding sales and other pertinent information for the cashiers both via Slack and in person
Be a part of the onboarding and ongoing training processes for staff, as needed.
Verify that store metrics are being met
Help cover the responsibilities of other Assistant Managers and Leads when they are away
Support the Store Manager in the merchandising and management of floor space to maximize revenue potential while maintaining safety and brand guidelines
Encourage, motivate, and correct team members in appropriate ways that reflect the character and values of Common Threads and Building Hope in the City
Support and enforce company policies and procedures
Use approved messaging platforms to communicate to others across the organization in a regular and consistent rhythm
Attend and contribute to store lead team meetings, monthly all staff meetings, and quarterly leadership team meetings
Be flexible in the event of call offs, working with available staff to ensure department and store responsibilities are covered
Collaborate with the leadership team when the Store Manager is unavailable to make decisions regarding scheduling, training, merchandising, and disciplinary actions
Actively work in production and on register alongside other team members