Assistant Manager, Retail Services

Alterra•CMH - Alberta, AB

4d•Hybrid

About The Position

The Assistant Manager, Retail Services plays a pivotal role in overseeing and optimizing various aspects of warehouse operations and retail initiatives. This multifaceted role involves meticulous coordination, strategic planning, and collaborative efforts across different functional areas. CMH Heli-Skiing & Summer Adventures is the world’s first and largest heli-skiing and heli-accessed hiking operator, celebrating more than 55 years of heli-adventures. From our head office in Banff, Alberta, CMH operates 11 destinations located in the Bugaboo, Purcell, Selkirk, Monashee, and Cariboo ranges of British Columbia, Canada. Heli-Skiing takes place each year from December through April, and CMH Summer Adventures take place from July to mid-September. CMH is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

Requirements

Post-secondary education in a related field.
1-2 years of experience in a professional office setting.
3+ years of experience in ski industry related retail.
2+ years of Ski / Snowboard Tech Shop experience.
All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills.
A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders.
Strong organizational skills, attention to detail, and strategic planning abilities are crucial.
The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions.
Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities.
The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities.
Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Nice To Haves

Opportunities to heli-hike and heli-ski, as available.

Responsibilities

Collaborate with Guest Services for Snowboard and Ski reservations.
Provide assistance with special requests for equipment.
Provide technical assistance to guests for ski and snowboard selection.
Coordinate with wholesale and North American sales reps regarding retail or equipment requests.
Collaborate with Guest Services for AFD requests.
Curate products for CMH lookbook and craft compelling stories for the homepage.
Coordinate digital assets with vendors.
Address online guest inquiries and requests.
Travel to lodges and accurately count and record physical inventories.
When required, be available and able to travel to remote lodges and provide onsite support.
Facilitate tracking and timing of award presentations.
Address guest requests for special items related to Million Foot and Alpinist Awards.
Oversee an annual snowboard buy.
Coordinate with Vendors, including obtaining demo snowboards for testing.
Collect feedback from lodges and guests to select suitable snowboards.
Collaborate with our Equipment Specialists to assess needs for parts, boards, and bindings.
Facilitate product knowledge sessions for fall training.
Update and distribute Equipment Release forms annually.
Review Equipment Release forms and file for storage.
Attend vendor viewings and provide feedback on potential purchases.
Assist in researching suitable product and collaborating on SMUs.
Analyze retail OTB reports for sales, overstock, and understock by category.
All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations.