Manager Retail Support Services

PB&T Bank • Pueblo, CO

1d • Onsite

About The Position

PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full-service bank, providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has remained independently owned and operated, allowing for a personal banking experience. Our customers know they can count on PB&T Bank for excellent products and exceptional customer service. Our Signature Banking culture is the highest level of customer service each customer receives from us. Signature Banking means we take ownership to resolve the needs of internal and external customers and ensure follow-up, which in turn builds relationships. We put customers at ease knowing we have completed transactions by exceeding their expectations. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work. We are seeking employees that care about customers and are interested in continuous improvement and have a growth mindset, and who enjoy the idea of being a representative of the bank in your community. General Purpose: This position is a professional position responsible for managing the daily operations of the Retail Support Services department and insuring that the workflow is consistent, deadlines are met, and quality customer service is maintained in an accurate, timely and personal manner. This position both directly supervises the staff and is responsible for developing the retail support services staff and leads through leaders by developing subordinate supervisors in effective people management. This position is also responsible to uphold the mission and values established by PB&T Bank.

Requirements

• Successful completion of High School Diploma or G.E.D. Certificate preferred
• College degree or equivalent work experience
• 10 years of prior banking experience required
• Five years of supervisory experience required
• Basic accounting knowledge required
• Proven leadership skills required
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Manage day-to-day operations of the department in coordination with other department managers and leaders
• Monitor and review daily work to ensure accuracy and timeliness
• Provide assistance and support to employees with customer issues
• Develop and direct employees by addressing issues timely, providing training, coaching, and cross training
• Facilitate daily meetings. Present information and maintain open communications with employees.
• Provide training material to retail staff as requested
• Assist with the fraud reporting and resolution process
• Consults and provides suggestions regarding changes or implementation of procedures to the SVP
• Provide timely feedback to your manager regarding service and/or product failures or customer concerns
• Review legal documents and associated items to ensure all compliance requirements are met
• Supervise the Retail Support Services staff and perform corrective action as needed
• Complete annual performance evaluations on Retail Support Services staff prior to their anniversary date and encourage interaction with the employee
• Provide the Human Resources Department with accurate and timely timekeeping information
• Interview prospective employees to determine the best applicant based on skills, knowledge and abilities required to perform the job
• Build and sustain a strong leadership bench by intentionally developing subordinate leaders (e.g., Assistant Manager) through coaching, feedback, and delegated leadership responsibilities; ensures readiness for increased responsibility and continuity of operations.

Benefits

• Competitive Pay
• Health and Dental with generous bank contribution (Full-Time Employees)
• Vision and other supplemental benefits (Full-Time Employees)
• Bank Paid Group Term Life, Long-Term Disability, Accidental Death Insurance (Full-Time Employees)
• Vacation earned after 90 days
• Sick Time
• Birthday Time Off
• 401(k)
• Employee Assistance Program
• Referral Incentive Program
• Flexible Spending Account available (Full-Time Employees)
• Health Savings Account with bi-weekly bank contribution available (Full-Time Employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED