Assistant Manager - Referral Coordinators

Palm Medical Centers•Coral Gables, FL

5d•Onsite

About The Position

The Referral Coordinator Assistant Manager will assist the Referral Manager to oversee and manage the Referral team. Key responsibilities are listed below, however, this position may be asked to perform other duties and responsibilities as determined by management.

Requirements

Excellent verbal and written communication skills.
Excellent customer service skills.
Thorough understanding of services offered to members.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
A high school diploma or equivalent is required.
Minimum requirement of three years of work experience with referrals, or related medical office work, with a minimum of one year in supervisory capacity.
Health Insurance Verification: 3 year (Required)

Nice To Haves

Associate degree in Business, Business Administration, HealthCare Administration, or related field is preferred.

Responsibilities

Supervises, trains, develops and oversees the Referral Coordinators team.
Serves as a liaison between the Referral Coordinators and Center Administrators.
Promotes patient retention by serving as a liaison between patients, PCP, Insurance companies and specialty providers.
Resolves referrals-related concerns prior to a patient’s appointment.
Enters referrals and documents communications, actions, and other data in the medical records system.
Handles escalated customer service escalated matters.
Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for services provided.
Provides information related to referrals, short-term case work and case management services which may include client assessment, planning, patient education, advocacy and follow-up.
Maintains high quality by checking or monitoring data and referrals in a timely manner.
Answers questions regarding complex referrals from Referral Coordinators and communicates with them as needed.
Works closely with the Center Administrators to update providers on Insurance requirements, guidelines and other pertinent information needed to process a referral.
Requests appointments from appropriate specialty providers; Verifies accurate insurance information.
Follows up on all referrals and maintains accurate tracking.
Obtains ongoing knowledge, documentation, and updates of appropriate referral resources, required forms and key contact persons.
Insures client-patient confidentiality.
Assists the Referral Manager.
Trains new employees.
Conducts team meetings to disseminate information to the team.
Completes performance evaluations reviews for the Referral team.