Assistant Manager, Quality Assurance

Brilliant Earth•Secaucus, NJ

7d•$70,000 - $80,000•Onsite

About The Position

Quality Assurance Assistant Manager - Secaucus, NJ We are seeking a results-driven, innovative, and passionate leader to serve in the role of Assistant Operations Manager within our Quality Assurance Operations team for Brilliant Earth. The primary objectives of this position are to maximize efficiency, quality, and customer experience critical to Brilliant Earth’s success, while developing strong vendor relationships and maintaining customer delivery timelines. You will be responsible for ensuring items and finished product meet Brilliant Earth’s quality standards while supporting the timely flow of customer orders from receipt through final delivery, ensuring customer orders are received, processed, inspected for quality and shipped in an accurate and timely manner according to order specifications and delivery expectations. You will be an instrumental leader of our operations team, which is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality, craftsmanship, and on-time delivery This role is in-office at our Secaucus location. The targeted budget for this position is $70,000 - $80,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company.

Requirements

BA degree or equivalent, preferred
Experience with inventory/ supply chain/ production in a product, retail, or e-commerce company
Experience leading or managing teams, including setting and achieving goals
Robust technical / computer skills, including working knowledge of ERP/inventory systems (NetSuite a plus)
Demonstrated ability to use data and metrics to drive improved team performance.
Ability to communicate effectively with internal and external partners
Detail-oriented with strong follow-through and the ability to organize and prioritize multiple projects
Highly organized with a focus on execution, problem-solving, and improving processes
Exhibit a sense of urgency in managing time and accomplishing tasks
Ability to think critically and adapt quickly in a flexible environment
Team player with the ability to work collaboratively and foster a positive team culture
Understanding and acceptance of diversity, inclusion, and belonging principles
Entrepreneurial spirit/self-starter
Interest in socially and environmentally responsible organizations and products
A Passion for Leadership. have You an open, positive, and collaborative leadership style and a desire to develop your team.
A Data-Driven Approach. When it comes to complex business needs, you always start with the data. You have a knack for analyzing data sets to create a strategic action plan.
An Eye for Innovation. You’re a creative thinker who brings new ideas to the table.
A Mind for Multi-Tasking. You’re an expert at managing multiple projects simultaneously in a fast-paced environment.
Master of Collaboration. You have a genuine ability to collaborate and contribute to a team effort.
It’s All in the Details. When it comes to the customer experience, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.

Responsibilities

Ensure product supply chain is well developed and maintained to ensure a superior customer experience, timely delivery, and a high level of operational efficiency.
Quality assure incoming products to ensure the highest quality standard is met by vendors.
Oversee customer delivery timelines to ensure orders are processed, completed, and shipped according to promised delivery expectations.
Review and very all required paperwork, documentation, and order details for accuracy and completeness prior to shipment, ensuring shipping labels, product specifications, and final order details are thorough checked before orders are released to customers.
Maintain product security controls and ensure inventory accuracy is tracked throughout the product flow.
Formulate and implement systems, policies, and procedures to ensure the smooth operation of the business.
Proactively seek and implement process improvements to increase department efficiency, accuracy, and workflow effectiveness.
Coordinate and allocate tasks and resources to ensure operations run smoothly, including the use of forecasts to capacity to plan the team’s workload and implement real-time adjustments as needed.
Assist with leading team members, including training, coaching, and measuring team success through metrics.
Lead by example and promote a positive, team-oriented, and high-energy culture.

Benefits

Career Growth. Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
Diverse, mission-minded team.
Lifestyle Spending Account. Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on our jewelry.
Mental Wellness Perks. Access to mental health resources, such as self-care apps and seminars. Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities.
Medical, Dental, and Vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions.
401k match.
Paid Time Off.
Parental Leave. Paid parental leave to bond and care for their new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.