Assistant Manager, Professional Chapter Communities

American Marketing Association•Chicago, IL

7h•$62,000 - $65,000•Remote

About The Position

The American Marketing Association (AMA) is seeking an Assistant Manager, Professional Chapter Communities to join their fully remote organization. This role is responsible for strengthening chapter engagement, supporting volunteer leadership, overseeing chapter operations, and fostering collaboration between AMA staff and Professional Chapters. The position will maintain the relationship between AMA and its Professional Chapters and its leadership by overseeing chapter operations, supporting volunteer leaders, organizing community-driven events, and cultivating a “sense of place” amongst their community of marketers. The AMA is the leading global professional marketing association and an essential community for marketers, aiming to elevate the profession, deepen knowledge, and make a lasting impact. They offer premier scholarly journals, industry-leading training events and conferences, and professional development and certification programs. With 70 chapters and a presence on 350 college campuses, the AMA fosters a vibrant community of marketers. The association's philanthropic arm, the AMA’s Foundation, is dedicated to inspiring a more diverse industry and ensuring marketing research impacts public good.

Requirements

2+ years working in a non-profit organization or in volunteer management
3-5 years working in customer service
Proficiency in MS Office (including Word, Excel, Outlook, and PowerPoint)
Proficiency in Google Suite (including Docs and Sheets)
Effective relationship builder with commitment to cultivating trust and understanding
Clear and inclusive written and verbal communication skills
Highly organized and resourceful, with a keen eye for detail and connecting the dots
A self-starter spirit with an eagerness to keep learning
Must live in one of the following states: Alabama, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, or Wisconsin.

Nice To Haves

Competence in database management (Salesforce)
Competence in managing website content via CMS (such as WordPress or Payload)

Responsibilities

Monitors and supports the overall health and operations of the AMA’s Professional Chapters, ensuring volunteer leaders have the information and resources needed to serve their local communities in alignment with the AMA’s mission and vision and in compliance with federal and state laws and regulations.
Serves as the first point of contact for Professional Chapter leaders by providing timely assistance, resolving operational issues, and connecting volunteers with appropriate AMA resources.
Creates and maintains chapter communications, newsletters, training materials, operational guides, and other resources that enable volunteer leaders to successfully fulfill their roles.
Manages the Chapter Excellence Awards (CEA) and Ric Sweeney Chapter Volunteer of the Year Award in partnership with PCC representatives, including maintaining award processes, developing communications, coordinating submissions and judging, analyzing results, and managing recognition activities.
Supports PCC meeting planning and special events, including scheduling, logistics, accommodations, meeting materials, note-taking, and follow-up communications with guidance from the Senior Director, Membership.
Monitors chapter performance and organizational health by maintaining internal and external data, preparing reports, and partnering with the Professional Chapters Council (PCC) to support all chapters, with particular attention to those that do not meet minimum operating standards or require additional guidance.
Develops and implements initiatives that strengthen volunteer engagement, collaboration, leadership development, and knowledge sharing across the Professional Chapter community.
Facilitates effective communication and collaboration between AMA staff and volunteer leaders, fostering trust, transparency, and mutual understanding.
Coordinates volunteer onboarding, leadership training, Leadership Labs, and other learning opportunities in partnership with the PCC and internal AMA teams, including Marketing, Professional Development, and Alliances.
Identifies and implements improvements to chapter programs, policies, and operational processes to enhance the volunteer experience and organizational effectiveness.
Partners with the Senior Director, Membership and cross-functional teams to identify and implement opportunities that strengthen member engagement, support membership growth and retention, and leverage Professional Chapters as a key touchpoint in the AMA member experience, evolving the role to meet the changing needs of the association and its members.
Responds to chapter inquiries and provides guidance on chapter operations, development, growth, and revitalization in collaboration with the PCC.
Builds and maintains strong relationships with volunteer leaders and community stakeholders by supporting the PCC, administering volunteer recognition programs, and coordinating appreciation initiatives.

Benefits

Monthly team events
Rewards and Recognition program through Bucketlist
Free AMA membership
Free access to a variety of AMA professional development content
Free access to AMA’s Professional Certified Marketer - Marketing Manager certification exam
Flex Fridays (no internal meetings scheduled after 12 pm on Fridays)
Unlimited sick leave
4 weeks of parental bonding/caregiver leave
Paid vacation time
13 paid holidays
6 days of paid volunteer time off per year
Choice of two medical plans with United Healthcare
Choice of two dental plans with Guardian
Vision plan with Guardian
403(b) retirement plan with an employer match and immediate vesting
Fully paid life insurance at twice your base annual salary
Fully paid short-term and long-term disability