Assistant Manager : Product Sales/Scan-WB

Vail Resorts • Whistler, BC

2d • CA$52,000 - CA$72,842 • Onsite

About The Position

Fostering a culture of exceptional service and an inclusive environment to create an Experience of a Lifetime for our team and our guests, this Product Sales and Service Assistant Manager position is an opportunity to develop our team and elevate guest experiences. This role is responsible for managing operations across our Whistler Blackcomb locations and facilitating sales of ticket and pass products, group and private lessons, and summer and winter activities year-round.

Requirements

• High School Diploma or CAEC required
• 3-5 years’ supervisory experience in a related field preferred
• Strong computer skills including Microsoft applications
• Must be able to communicate fluently in English
• Ability to sit or stand for extended periods of time
• Flexibility to work both inside and outside with exposure to the elements
• Ability to work a flexible schedule including nights, holidays, and weekends

Nice To Haves

• some college preferred

Responsibilities

• Manage daily operations of in person Guest Services locations and our Call Centre, including collaboration with other departments, and provide frontline support as necessary.
• Coordinate selling and training of lesson products (Snow School and Bike School), Season Passes, Lift Tickets, and Summer and Winter Activities with a focus on guest experience.
• Maintain knowledge of and adhere to all applicable laws, regulations, and company policies.
• Coach and develop frontline Product Sales and Services team through 1:1s and performance reviews, recognition, and performance management.
• Support planning of employee engagement events and prioritize attendance.
• Assist with hiring, support, training, and scheduling Product Sales and Services team members.
• Receive and assess guest questions, comments and complaints providing timely resolutions.
• Monitor and maintain sales facilities, equipment, inventory, payroll, and budgets.
• Participate in leadership forums providing feedback and input on Product Sales and Services operations, training, and continuous improvement opportunities.
• Develop and execute sales incentives, training and in-season training.
• Collaborate with all key stakeholders with high attention to effective communication to all guest and employee offerings and ramp-up/ramp-down for locations.
• Assist in developing and executing projects with attention to maintaining deadlines, and key performance indicators.
• Deliver on a high-quality working environment with a focus on guest service improvement and operational excellence.
• Other duties as assigned.

Benefits

• Free passes for employees
• employee discounted lift tickets for friends and family
• free ski lessons
• employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED