Assistant Manager - Product Management

Vail Resorts • Whistler, BC

53d • CA$52,979 - CA$73,075 • Onsite

About The Position

The Whistler Blackcomb Snow School Assistant Manager – Product Management is a member of the Whistler Blackcomb Snow School leadership team and reports to the Snow School Manager. This position is responsible for supporting the Snow School Assistant Managers with day-to-day operations, instructor training and development and guest experience.

Requirements

• Current PSIC/CASI/CSIA or equivalent certification required.
• 3-5 years (minimum) ski/snowboard instructor experience and 1 year of supervisory experience required.
• Ability to work a flexible schedule including nights, holidays, and weekends.
• Strong organizational skills.
• Collaborates well with team members.
• Must be able to communicate fluently in English.

Nice To Haves

• CSIA, PSIC, CASI, CADS Level 3 or equivalent preferred.

Responsibilities

• Assist the Snow School Manager with running the daily operation that will ensure our guests and experience of a lifetime.
• Meet all Snow School objectives as defined by Manager Team.
• Provide training in the areas of daily instruction at Ski and Ride School including curriculum development, scheduling, and assigning classes providing support with instruction as needed.
• Ensure administrative duties including hiring, scheduling, training, payroll, managing equipment inventory and reporting on guest feedback are completed by direct reports.
• Track and confirm that instructor performance and behavior is monitored and documented to provide meaningful feedback and direction, including recognition, correction action, or escalation if necessary.
• Train Assistant Managers in acquiring knowledge of and adhering to all applicable laws, regulations, and company policies.
• Comply with all safety related programs including policy training and incident reporting are being followed and tracked by direct reports.
• Facilitate coordination with other management, departments, and third-party organizations as needed.
• Create leadership forums providing feedback and input on school operations, training, and continuous improvement opportunities.
• Other duties as assigned by the Snow School Manager.

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed